Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Head of Revenue Operations

Company: Mapbox

Location: USA

Posted Nov 23, 2025

This job description highlights Mapbox's leadership in real-time location technology and seeks a strategic Rev Ops leader to drive sales growth through data analytics, forecasting, and cross-functional collaboration. The role emphasizes innovation, operational excellence, and a fast-paced pre-IPO environment with competitive compensation and a commitment to diversity.

Senior Analyst, Financial Operations - Transportation

Company: Reserv

Location: USA

Posted Nov 23, 2025

Reserv is an insurtech company that uses AI and automation to improve claims efficiency. They are seeking a Senior Analyst to lead financial reconciliations and process improvements for their transportation customers. The role requires strong analytical skills, experience with financial tools, and the ability to work in a fast-paced environment.

Lead Data Product Manager

Company: Green Dot Corporation

Location: USA

Posted Nov 23, 2025

Green Dot is seeking talented professionals to join their team and build smart money management and payment solutions. They are evolving to a new Work from Anywhere model to attract the best talent. The Lead Data Product Manager role involves building scalable data platforms, collaborating with cross-functional teams, and defining data governance policies.

Social & Creative Strategy Manager

Company: Megaport

Location: USA

Posted Nov 23, 2025

Megaport, a global leader in Network as a Service (NaaS), emphasizes a collaborative and supportive work culture with a focus on innovation and customer-centricity. The role seeks a creative leader to shape brand narratives across multiple channels while driving community engagement and content quality through strategic storytelling and cross-functional collaboration.

Cloud Data Engineer (SQL, AI Search, and Observability)

Company: OnBoard

Location: USA

Posted Nov 23, 2025

The Cloud Data Engineer role involves designing, deploying, and operating SQL Server workloads and AI search platforms. Key responsibilities include building AI search and Elasticsearch clusters, collaborating with developers and ML teams, integrating observability, optimizing SQL queries, securing data access, automating operations, implementing IaC, driving incident resolution, and maintaining technical documentation. The ideal candidate should have 3-5 years of experience managing Microsoft SQL Server, strong experience with full-text and semantic search, experience with RAG/LLM architectures, proficiency in tuning database performance, experience with observability platforms, automation scripting, and Infrastructure-as-Code.

Director of Vertical Marketing - Student Loan Refinance

Company: QuinStreet

Location: USA

Posted Nov 23, 2025

The job posting is for a Director of Vertical Marketing Student Loan Refinance role at AmONE Financial Solutions. The position involves managing client relationships, optimizing campaigns, and contributing to the growth of the vertical. The ideal candidate should have strong relationship-building skills, excellent communication abilities, and experience in account management within digital media or performance marketing.

Salesforce Technical Architect

Company: TTEC Digital

Location: USA

Posted Nov 23, 2025

TTEC Digital is seeking a Salesforce Technical Architect to join their growing Salesforce Practice. The role involves driving technical solutions, collaborating with various teams, and providing product consulting across the Salesforce platform. The company values employee well-being and offers a remote, full-time position with competitive compensation and benefits.

Reconciliation Manager (pharma agency exp desired)

Company: EVERSANA

Location: USA

Posted Nov 23, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a Reconciliation Manager to process financial data, manage consulting agreements, and ensure compliance.

Sr Manager - DevOps Engineering

Company: Green Dot Corporation

Location: USA

Posted Nov 23, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. The company is transitioning to a permanent Work from Anywhere model to attract top talent and foster a strong culture of performance and connectedness. The DevOps Engineering Sr Manager role is pivotal in shaping and leading the company's DevOps and Release Engineering functions, focusing on CICD pipeline development, cloud infrastructure management, and fostering innovation within cross-functional teams.

Solutions Architect - WAMS

Company: SpryPoint

Location: USA

Posted Nov 23, 2025

SpryPoint is a high-growth software company revolutionizing the utility industry with its cloud-native platform. Founded in 2012, the company has grown to 285+ employees serving 100+ utility clients across North America and the Caribbean. SpryPoint's mission is to provide comprehensive solutions that modernize the metertocash process, with a focus on customer success and continuous improvement.

Partner Architect - Cisco

Company: Optiv

Location: USA

Posted Nov 23, 2025

The Partner Architect at Cisco is a strategic technical advisor and enablement leader who bridges Optiv's sales, services, and partner ecosystems. The role involves driving presales excellence through deep technical expertise, hands-on solution demonstrations, and enablement programs. The Partner Architect will champion assigned partner technologies, showcase use cases, align solutions with client goals, and ensure seamless integration across Optiv's portfolio.

Director of Vertical Marketing - Small Business Loans

Company: QuinStreet

Location: USA

Posted Nov 23, 2025

The job posting is for a Director of Vertical Marketing Small Business Loans at AmONE Financial Solutions. The role involves managing client relationships, optimizing campaigns, and contributing to the growth of the vertical. The ideal candidate should have strong relationship-building skills, excellent communication abilities, and experience in account management within digital media or performance marketing.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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