Positive Customer Experience Jobs in USA

575,296 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Software Engineer L4/L5 - Data and Feature Infrastructure, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages machine learning and artificial intelligence to personalize content recommendations, optimize content slate, and improve various business initiatives. They are seeking to build a next-generation ML data and feature platform to improve the productivity of ML practitioners and enable sharing of datasets across various ML domains.

Jr. Customer Support Engineer

Company: PolicyFly

Location: USA

Posted Nov 17, 2025

PolicyFly is modernizing specialty insurance with automation and intuitive design. The job offers hands-on technical experience in customer-facing configurations, scripting, and system improvements, with growth opportunities into leadership roles and expertise in insurance workflows.

Strategic Operations Program Manager

Company: iRhythm

Location: USA

Posted Nov 17, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to deliver clinically actionable information. iRhythm is looking for a Senior Project Manager to lead large-scale cross-functional projects, drive operational excellence, and collaborate with diverse teams to deliver strategic initiatives.

AI Image Processing Specialist - Qualified Pipeline

Company: Data Meaning

Location: USA

Posted Nov 17, 2025

Data Meaning is a leading Business Intelligence and Data Analytics consulting firm seeking an AI Image Processing Specialist to innovate product image automation for retail clients. The role involves developing AI-driven processes for image transformation, collaborating with clients, and staying updated with AI advancements.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Nov 17, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. They are transitioning to a permanent Work from Anywhere model to attract top talent and promote a strong company culture. The Lead Product Manager role involves designing and driving end-to-end product planning and execution for partner products and services, with a focus on migrating a partner platform from on-prem to cloud.

Technical Director - Internal Game Studio (ISX2)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a Technical Director to lead a new transmedia gaming experience on their CloudGaming platform. The role involves assembling and managing a world-class engineering team, making technology decisions, and ensuring alignment with Netflix's platform technologies. The company values integrity, excellence, respect, inclusion, and collaboration.

Sales Manager - Entertainment Portfolio

Company: screenrant

Location: USA

Posted Nov 17, 2025

Valnet's Screen Portfolio is seeking a dynamic Sales Manager with a strong background in ad sales for publishing networks and industry connections. The role involves developing sponsorship opportunities, lead generation, sales presentations, negotiations, and building long-term relationships with key decision-makers in the entertainment industry.

Machine Learning Scientist (L5) - Content and Studio

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Studio Production team within Data Science and Engineering develops analytics and machine learning tools to support decision-making in content finance and production planning. They are seeking an experienced ML scientist to build ML solutions for self-service analytics of structured and unstructured data.

Associate Sales Consultant

Company: Finalsite

Location: USA

Posted Nov 17, 2025

Finalsite is a community relationship management platform for K12 schools, offering websites, communications, mobile apps, enrollment, and marketing services. The Associate Sales Consultant role involves securing new sales, cross-selling, and upselling to existing clients, with a focus on the K12, charter, and independent schools market.

TV UI Engineer (L5) - Games Player Experiences

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix seeks a senior TV UI engineer to innovate Game Player experiences, emphasizing collaboration, accessibility, and inclusive culture. The role involves building scalable, performant code and driving cross-functional initiatives.

Data Scientist (All Levels)

Company: KoBold Metals

Location: USA

Posted Nov 17, 2025

KoBold Metals is a leading AI-driven mineral exploration company that has made significant discoveries with less capital than the industry average. They are seeking a Data Scientist to build predictive models and apply scientific computing methods to accelerate the discovery of critical battery metals.

Sr. Consultant Change Management

Company: phData

Location: USA

Posted Nov 17, 2025

The role of a Senior Change Management Consultant in the Advisory Practice involves partnering with clients to drive successful adoption of data-driven and AI-enabled solutions. The consultant will develop and execute change management strategies, work closely with clients to design communication and training programs, and manage organizational resistance to ensure sustainable change. The ideal candidate should have 4+ years of experience in change management, strong technical understanding, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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