Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Manager, Paid Social

Company: Acadaca

Location: USA

Posted Dec 21, 2024

The job responsibilities involve managing 57 paid social accounts for ecommerce brands, analyzing channel KPIs, proactively seeking growth opportunities, and implementing paid media tactics across platforms like Facebook, Meta, Pinterest, and TikTok. The role requires 4+ years of experience in paid social for ecommerce, expertise in planning, building, and running paid social campaigns, and strong client-facing presentation skills. The benefits include best-in-class benefits, work-life balance, and a relaxed dress code. The salary range is $70,000 to $85,000.

Creative Director

Company: OpenSea

Location: USA

Posted Dec 21, 2024

OpenSea is seeking a Creative Director to lead the evolution of its brand identity and creative campaigns. The role involves setting the creative vision for the company, developing and executing multichannel creative campaigns, and collaborating with various teams to create a unified and dynamic brand experience.

DevSecOps Engineer

Company: Oddball

Location: USA

Posted Dec 21, 2024

Oddball is seeking a DevSecOps Engineer to work on a pivotal Federal program that positively impacts millions of Americans daily. The ideal candidate should have experience with AWS CloudWatch Logs, AWS S3, and Agile software development. They must be a US citizen, able to work domestically, and attain a low-level security clearance. Oddball is an Equal Opportunity Employer and offers competitive compensation.

Director, Account Management- PAR Retail Customer Success

Company: Punchh

Location: USA

Posted Dec 21, 2024

The text describes a position description for a Director Account Management for PAR Retail Customer Success. The role involves managing and mentoring a team of Account Managers, collaborating with internal and external teams, and delivering high-quality solutions to retail customers in the fuel and convenience industry. The company, PAR Technology, is committed to innovation and customer success, and offers over 40 years of experience in the restaurant and retail industries.

Senior Data Analyst

Company: LeafLink

Location: USA

Posted Dec 21, 2024

LeafLink is a leading B2B cannabis platform offering a suite of tools for cannabis businesses to manage operations, sell or order from favorite brands, and accelerate growth. With thousands of brands and retailers across 30+ markets in North America, LeafLink processes over $5 billion in wholesale cannabis orders annually. Backed by leading VCs, LeafLink aims to define the cannabis supply chain through technology and has been recognized as one of Inc 5000's Top 5000 Fastest Growing Private Companies, Fast Company's Top 10 Most Innovative Companies in Enterprise, Built In NYC's Best Places to Work in 2021, and Banking Finance and Fintech category in Fast Company's Green Market Report Award for Best Fintech in cannabis.

Strategic Account Executive, Public Sector - DoD

Company: GitLab

Location: USA

Posted Dec 21, 2024

The role involves acting as a primary point of contact for GitLab's prospects and customers within the DoD, providing account leadership, and conducting sales activities. The ideal candidate has minimum 5+ years of experience selling into the DoD, strong major account management skills, and a desire to see customers benefit from their investment. The team aims to support government agencies in their digital transformation journey by delivering secure software faster and empowering collaboration.

Senior Machine Learning Engineer

Company: Fitbod

Location: USA

Posted Dec 21, 2024

Join Fitbod as a Senior Machine Learning Engineer to develop and deploy machine learning models for personalized workout recommendations and improved user engagement. Collaborate with cross-functional teams, optimize and scale machine learning algorithms, and mentor junior engineers. The role offers a remote work environment, a full benefits package, and opportunities for professional growth.

Architect - AI Solutions Specialist

Company: 3Cloud

Location: USA

Posted Dec 21, 2024

The text is a job description for a role at 3Cloud, a company that values growth, innovation, and client success. The role involves developing relationships with clients, providing technical expertise, and contributing to the development of cloud solutions. The company offers competitive compensation, flexible work arrangements, and a variety of benefits. The text encourages applicants with diverse backgrounds to apply.

Customer Experience Operations Manager

Company: DNSfilter

Location: USA

Posted Dec 21, 2024

DNSFilter is seeking a Customer Experience CX Operations Manager to optimize and enhance the customer experience as part of their broader Revenue Operations initiative. The role is full-time and remote, open to candidates in the US and Canada. The CX Operations Manager will be responsible for process optimization, technology and tools management, data and insights, customer journey mapping, cross-functional collaboration, CX operations strategy, customer feedback and improvement, training and enablement, and experience with AI-driven tools.

Assistant CX Manager

Company: Proper Cloth

Location: USA

Posted Dec 21, 2024

The job description is for a CX Support Team Assistant who will manage administrative tasks, schedule support, handle escalated cases, and provide quality assurance support. The role requires strong communication skills, the ability to handle customer conflicts, and a growth mindset. The company, Proper Cloth, is a leading direct-to-consumer mens custom clothing brand with a vision to build a global luxury menswear brand. They have over 200,000 customers worldwide and have been recognized by GQ and Esquire.

Sr. Software Engineer - Data Imports

Company: addepar1

Location: USA

Posted Dec 21, 2024

Addepar is a global technology and data company that helps investment professionals provide informed, precise guidance for their clients. They have over 6 trillion in assets under management and an open platform that integrates with over 100 software, data, and services partners. They are seeking a senior backend software engineer to join their Data Imports team, which is passionate about handling large volumes of data and building distributed systems for data ingestion and transformation. The company values ownership, collaboration, client success, innovation, and learning.

Senior Social Media Manager

Company: Paired

Location: USA

Posted Dec 21, 2024

The text is about a role for a Senior Social Media Manager at Paired, a mobile app focused on helping couples improve their relationships. The role involves growing the Paired community, expanding brand awareness, and managing social media channels. The ideal candidate should have creative sparkle, a clear POV on what makes shareable and engaging content, and be able to collaborate with the creative team and in-house relationship expert.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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