Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Analytics Engineer

Company: Maximustribe

Location: USA

Posted Dec 22, 2024

Maximus is a mission-driven consumer health company seeking a Senior Analytics Engineer to build out their core data models and scale their data infrastructure. They value creativity, resourcefulness, and a passion for men's health and development. Offering world-class benefits, including premium health plans, 401k options, and flexible vacation policies.

Senior Solutions Architect

Company: phData

Location: USA

Posted Dec 22, 2024

The text describes a highly experienced Solutions Architect and Data Engineer with a strong background in leading teams, managing projects, and delivering successful outcomes. They have expertise in various cloud data platforms, programming languages, and data integration technologies. The individual seeks a RemoteFirst work environment with a collaborative culture, competitive compensation, and professional development opportunities.

Payroll Specialist

Company: LivePerson

Location: USA

Posted Dec 22, 2024

The text describes a role as a Payroll Specialist at LivePerson, which involves processing tax changes, wage garnishments, deductions, direct deposits, and other payroll-related items. The role requires strong organizational and communication skills, as well as the ability to provide solutions for identified issues. The position also involves coordinating information workflow with HR, recruiters, and other teams, reviewing and analyzing payroll forms and reports, and ensuring accurate and timely close of payroll. The role offers benefits such as health insurance, time off, financial benefits, and professional development opportunities.

Senior Software Engineer - Cosmos Platform

Company: Bishop Fox

Location: USA

Posted Dec 22, 2024

Bishop Fox is a leading authority in offensive security, offering solutions such as continuous penetration testing, red teaming, attack surface management, and product cloud and application security assessments. They have worked with numerous Fortune 100 and global technology companies. Their Cosmos platform won the 2021 SC Media Awards for Best Emerging Technology. They are expanding and hiring a Senior Software Engineer to work on innovative offensive SaaS software.

Senior Product Designer

Company: CaptivateIQ

Location: USA

Posted Dec 22, 2024

CaptivateIQ is a leading Sales Performance Management solution that helps revenue teams automate processes, hit revenue targets, and adapt with business change. With backing from Sequoia Accel ICONIQ Sapphire Ventures and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning. They are seeking a Senior Product Designer to lead the design thinking and delivery process, problem-solve, innovate, and collaborate with cross-functional teams.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 22, 2024

The Sales Operations Specialist SOS role involves supporting sales and marketing efforts, managing SalesForcecom, and interacting with various business partners. The SOS is responsible for generating quotes, tracking opportunities, and processing orders. They also serve as a liaison between customers, vendors, and outside sales executives. The role requires strong communication skills, technical sales support, and the ability to multitask. The SOS must have a positive attitude, strong drive for results, and the ability to deal with ambiguity.

Senior Software Engineer II - Infrastructure Security

Company: HubSpot

Location: USA

Posted Dec 22, 2024

HubSpot's Infrastructure Security team is responsible for providing world-class infrastructure as a service to enable the product team to build, operate, and scale HubSpot's products securely. They solve technical and security challenges to keep HubSpot fast, lean, and secure. They are looking for software engineers who are excited about working at scale, improving reliability and uptime, and have experience with programming languages like Java, C, and Python, as well as knowledge of public cloud infrastructure and secure development practices.

Director of Product Marketing

Company: Incode Technologies

Location: USA

Posted Dec 22, 2024

The role of Director of Product Marketing is to drive go-to-market strategy for Incodes products and services, partner closely with product management, sales, and marketing to build the go-to-market plan, and execute that plan by creating high-impact assets. The ideal candidate is a driven, self-starter with experience in product marketing and a deep understanding of the enterprise security, B2B SaaS, or Identity sectors.

Sr. Product Manager - JA Labs (Lean Startup, Experimentation)

Company: JustAnswer

Location: USA

Posted Dec 22, 2024

The role of Senior Product Manager for JustAnswer Labs involves leading the ideation, creation, and launch of innovative products that delight customers and unlock a $100M+ business opportunity. The role requires blending Generative AI with human expertise to deliver unparalleled customer experiences, driving new product initiatives, and applying lean startup principles and agile practices. The ideal candidate should have a proven track record of delivering innovative first-generation products, strong collaboration skills, and experience with Generative AI or advanced tools to elevate user experiences.

Senior Product Marketing Manager

Company: Qualia

Location: USA

Posted Dec 22, 2024

Qualia is seeking a Senior Product Marketing Manager to lead the go-to-market strategy for their growing Shield and Connect product lines. The role involves managing go-to-market initiatives, leading product feature launches, and integrated campaigns. The individual will also produce content such as product collateral, videos, and customer case studies. The company values cross-functional collaboration and a fast-paced, dynamic environment.

HRBP Sr. Lead - Tech Foundations

Company: Pinterest

Location: USA

Posted Dec 22, 2024

The HRBP Sr Lead is a strategic role that focuses on aligning HR strategies with business objectives to drive organizational success. This position partners closely with an executive team member and senior leadership to develop and implement People strategies and plans that support Pinterests goals. The individual in this role plays a pivotal part in supporting alignment with People team Centers of Excellence and contributing to functional priorities work plans and long-term strategies.

Associate, Retailer Loyalty Programs

Company: Juul Labs

Location: USA

Posted Dec 22, 2024

Juul Labs is seeking a Loyalty Programs Associate to drive the retail promotion strategy for their brand. The role involves honing analytical skills, building a network, and collaborating with various teams. The successful candidate will have experience in trade, project management, and working with retail chain accounts. Juul Labs offers equal opportunity employment and a diverse work environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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