Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Account Manager

Company: Audioeye

Location: USA

Posted Dec 18, 2024

The text describes a role in a tech company, focusing on customer retention, onboarding, and renewals. The ideal candidate should have a collaborative mindset, cross-functional team experience, and a customer-centric focus. The company values customer success, revenue growth, and continuous learning. They offer competitive compensation, equity, and flexible PTO. They are committed to diversity and inclusion and have a policy against unlawful discrimination.

Staff Smart Contract Engineer

Company: Avara

Location: USA

Posted Dec 18, 2024

Avara is a company building innovative products using blockchain technologies. They offer a suite including the Aave Protocol, native stablecoin GHO, Lens (an open social network), and Family (a design-first mobile crypto wallet). Their vision is to create a people-powered internet that benefits all. They value collaboration, diversity, and continuous learning. They are looking for a Staff Smart Contract Engineer to work on the Aave protocol and GHO stablecoin, with a focus on designing, implementing, and deploying smart contracts on Ethereum and other EVM-based networks.

Playground DevRel Lead

Company: Automattic Careers

Location: USA

Posted Dec 18, 2024

The text is a job posting for a Senior Developer at WordPress Playground, a company looking to shape the future of WordPress. The role involves strategy, community building, collaboration with engineering and product teams, and creating documentation. The salary range is $70,000 - $170,000 USD.

Solutions Engineer Support Specialist

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company aiming to disrupt the restaurant industry with a cloud-based platform for accounting and backoffice operations. The company values empowering team members, producing top-notch results, and maintaining a best-in-class culture. The role of the SE Admin Support involves managing demo and project requests, ensuring smooth operations, and optimizing resource allocation for demos and projects. The position offers a pay rate of $2400-$2600 per hour, comprehensive medical benefits, 100% paid employee 401k, equity options, unlimited PTO, and company holidays. Restaurant365 is an Equal Opportunity Employer.

Senior UX Designer

Company: GivingData

Location: USA

Posted Dec 18, 2024

GivingData is a company that aims to improve the way foundations give to nonprofit partners. They offer user research, design systems, and prototyping services to help foundations streamline their processes and improve their impact. They are looking for a Senior UX Designer to join their team.

DevOps Engineer II

Company: Aya Healthcare

Location: USA

Posted Dec 18, 2024

Aya Healthcare is seeking a DevOps Engineer II to join their team and play a pivotal role in bridging the gap between software development and IT operations. The position focuses on creating scalable Infrastructure as Code (IaC) solutions, optimizing CI/CD pipelines, and ensuring seamless deployments in a cloud-first environment. Aya is a $10+ billion rapidly growing workforce solutions provider in the healthcare industry, offering exceptional experiences for clients, clinicians, and employees.

Senior Data Scientist

Company: Goodleap

Location: USA

Posted Dec 18, 2024

GoodLeap is a technology company that provides sustainable solutions such as solar panels, batteries, and energy-efficient HVAC systems. They have helped over 1 million homeowners and are working with GivePower to support lifesaving water and clean electricity systems in Africa, Asia, and South America. They are seeking a Senior Data Scientist to increase the efficiency of their Consumer Solutions business unit by developing recommendations and lead scoring models.

Weekend Entertainment Writer

Company: Betches Media

Location: USA

Posted Dec 18, 2024

Betches Media is seeking a part-time Weekend Entertainment writer to write daily pop culture content for their site. The ideal candidate is an experienced self-sufficient entertainment writer with bylines at entertainment news outlets or women's media outlets. The role requires sound writing skills, amazing attention to detail, a strong understanding of SEO, breaking news experience, proficiency in Google Analytics, and a strong journalistic background.

Sr. HRIS Manager

Company: Fetch Rewards

Location: USA

Posted Dec 18, 2024

Fetch is a company that builds a platform to connect brands and consumers in the marketplace. They offer a rewards program where users can earn points for shopping with their preferred brands. The company values employee success and has a culture of trust, accountability, and innovation. They are seeking a Senior HRIS Manager to join their growing team and lead the deployment of functionality relevant to business objectives.

Account Executive - Enterprise

Company: DevRev

Location: USA

Posted Dec 18, 2024

The text describes a job posting for an experienced Enterprise Account Executive in the SaaS industry. The role involves building and scaling a technology startup, prospecting and nurturing larger named accounts, and working closely with customers throughout their lifecycle. The ideal candidate is an experienced sales professional with a proven track record in SaaS IT B2B technology companies, new business development skills, and a customer-centric approach.

Senior Director, MSP Sales

Company: Keeper Security, Inc.

Location: USA

Posted Dec 18, 2024

Keeper Security is hiring a Senior Director of MSP Sales to lead MSP sales and drive revenue growth within the MSP segment. The role requires a seasoned sales leader with a track record of exceeding targets and building high-performing teams. The Senior Director will collaborate with cross-functional teams to ensure MSPs are equipped to sell, implement, and support Keepers' solutions.

Data Analyst

Company: Lumata Health

Location: USA

Posted Dec 18, 2024

Lumata Health is seeking a Data Analyst to join their dynamic team and harness data to drive strategic decisions and optimize healthcare solutions. The role involves analyzing healthcare data, developing interactive dashboards, collaborating with stakeholders, and communicating insights effectively. The ideal candidate should have a Bachelor's degree in Data Analytics, Health Informatics, or a related field, and at least 2-3 years of experience as a Data Analyst in the healthcare sector. Proficiency in data analysis tools, EDA and visualization software, and healthcare metrics is required.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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