Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Medical Claims Processor

Company: NTT DATA

Location: USA

Posted Dec 18, 2024

NTT Data is seeking a Remote Claims Processor for a 3+ month contract role. The position requires 2+ years of experience in medical claims processing and 1+ year of experience with VBA or HRP. The starting hourly range for this remote role is $1800 - $2200.

Clinical Training & Development Director

Company: Children’s Specialized ABA

Location: USA

Posted Dec 18, 2024

The text describes a job posting for a Clinical Training and Development Manager at Children's Specialized ABA. The role involves developing training content, leading training programs, and ensuring their effectiveness. The ideal candidate should have a master's degree in ABA, be a Board Certified Behavior Analyst, and have experience in the ABA field. The company values learning, organizational development, and maintaining the integrity and quality of training programs.

Senior Product Designer

Company: Bestow

Location: USA

Posted Dec 18, 2024

Bestow is a leading insurance technology platform seeking a Senior Designer to join their UX team. The role involves shaping the user experience of the agent platform, working closely with product engineering and business stakeholders, and mentoring team members. The company offers a remote workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the EVerify Program and values diversity. The company has been recognized for its innovative products and culture, offering competitive salaries, flexible time off, and a lifestyle stipend.

Senior Solutions Architect

Company: Docker

Location: USA

Posted Dec 18, 2024

Docker is a remote-first company with a strong focus on simplifying the lives of developers who create world-changing apps. The company has raised significant funding, experienced exponential revenue growth, and is looking for a talented Sr Solution Architect to join their rapidly expanding team. The role involves working closely with customers, sales, engineering, and product management to ensure customer satisfaction, help customers adopt Docker products, and present on various topics related to Docker and DevOps.

Staff Analytics Engineer

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster and more personalized web. The company, which serves customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, is looking for a Staff Analytics Engineer to work cross-functionally with various teams to design and implement logical data models. The role involves working with stakeholders to define and document companywide single source of truth data models, building performant and reliable data models and pipelines, and serving as a data steward and subject matter expert for dedicated sets of business and technology domains.

Clinical Educator

Company: Inizio Engage

Location: USA

Posted Dec 18, 2024

Inizio Engage is a leading Biotechnology company seeking a Commercial Patient Solutions and Medical Affairs professional to provide inbound or outbound nonpromotional disease state related educational support to identified customers. The role offers competitive compensation, excellent benefits, a competitive environment, and a recognized company culture. The successful candidate will be expected to maintain excellent quality, superior customer service, and adhere to program talking points. They will also be required to attend training courses, complete administrative responsibilities, and attend local and national meetings.

Senior Quality Automation Engineer

Company: Stavvy

Location: USA

Posted Dec 18, 2024

Stavvy is a company transforming remote business transactions, focusing on making them safer, easier, and more accessible. They are looking for an Automation Engineer with 4+ years of experience in Javascript, Typescript, Playwright, and Cypress to develop and maintain automation frameworks and test suites for web-based applications. The role involves mentoring junior engineers, participating in manual and automated testing, and coordinating testing efforts.

Revenue Accounting Manager

Company: Bestow

Location: USA

Posted Dec 18, 2024

Bestow is seeking a Revenue Accounting Manager to join their team and contribute to implementing processes and systems of scale, ensuring accurate technical accounting and compliance as they expand their enterprise business. The ideal candidate is a hands-on professional with SaaS revenue accounting expertise and cross-functional collaboration skills.

Board Certified Behavior Analyst

Company: Magical Moments ABA

Location: USA

Posted Dec 18, 2024

ABA company seeks a Board Certified Behavior Analyst to join their team, work in a fun and relaxed setting, supervise RBTs and trainees, assess and develop Individual Behavior Treatment Plans, complete paperwork, and provide assistance to children with special needs and their families.

Care Coordination Specialist

Company: SSM Health

Location: USA

Posted Dec 18, 2024

The job summary indicates that the position is a career opportunity with a focus on detailed preview of charts for high complexity patients and population health programs. The job responsibilities include reviewing charts, conducting audits, scheduling transition of care, and identifying health maintenance needs. No experience is required for this employee type position in the Value Based Care department.

Payroll Tax Analyst I

Company: SGS

Location: USA

Posted Dec 18, 2024

SGS is a global leader in inspection, verification, testing, and certification services. With over 97000 employees and a network of more than 2400 offices and laboratories, they provide services to almost every industry. The Payroll Tax Analyst role involves resolving payroll tax issues, maintaining compliance with federal and state tax laws, and supporting the payroll manager and administrators.

Senior DevInfra Engineer

Company: SandboxAQ

Location: USA

Posted Dec 18, 2024

SandboxAQ is a high-growth company delivering AI solutions that address global challenges. They are looking for an experienced DevInfra Engineer with CICD experience and familiarity with main cloud providers. The role involves ensuring smooth release of products and services, collaborating with cross-functional teams, and deploying, monitoring, and optimizing systems. The company offers competitive salaries, stock options, and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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