Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

E-Commerce Coordinator

Company: Johnson Controls

Location: USA

Posted Dec 17, 2024

The ECommerce Coordinator role involves supporting and enhancing the online experience, ensuring smooth operations across digital platforms. Responsibilities include updating website content, analyzing sales data, and collaborating with technical specialists to maintain website functionality and implement new features. The role requires strong analytical skills, proficiency in Adobe and Microsoft Office Suite, and knowledge of PIM and ECommerce software. The ideal candidate should have a Bachelor's degree in marketing, Communications, Visual Media, or a related field, and experience in the HVAC Industry is a plus.

Senior Zuora Administrator

Company: BigCommerce

Location: USA

Posted Dec 17, 2024

BigCommerce is looking for a driven Senior Zuora Administrator to join their Business Applications team in Austin, TX. The role involves strategy planning, deployment, and operational management of the Zuora application. The successful candidate will have 3-5 years of experience with Zuora recurring billing software and knowledge of billing support processes. The company offers competitive benefits and growth opportunities.

Machine Learning Engineer, Staff or Principal

Company: KoBold Metals

Location: USA

Posted Dec 17, 2024

KoBold is a leading independent mineral exploration company and technology developer, using AI models and novel sensors to guide exploration programs. They have proven their first discovery with less capital than the industry average and have a portfolio of over 60 projects for high-quality discoveries. The company is privately held and investors include institutional asset managers, technology venture capitalists, and natural resources companies.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Dec 17, 2024

This text is a job description for a Growth Specialist Account Executive position at HubSpot. The role involves identifying and closing net new business opportunities within the small business space, using strong consultative selling skills. The position requires a team member with strong prospecting skills, a strong commitment to win, and the desire to continue growing in a SaaS sales career. The role involves managing a pipeline of primarily outbound prospects and inbound leads, closing net new business at or above quota, and partnering with marketing and technology departments to execute sales strategy.

Senior Technical Support Engineer

Company: Red Canary

Location: USA

Posted Dec 17, 2024

Red Canary is a cyber security company that protects and empowers organizations to make better security decisions. They prevent breaches every day and set a new standard for partnership in the industry. They are united in their commitment to customers and grounded in their values which earned them a place on the Forbes Best Startup Employers 2022 list. They are looking for a Senior Technical Support Engineer to provide leadership and mentorship to the team, review tickets for quality, act as a trusted advisor on product functionality, and resolve complex issues.

Software Engineer, Finance Engineering

Company: Stripe

Location: USA

Posted Dec 17, 2024

Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The Finance Engineering team, at the core of Stripe, empowers mission-critical financial domains, including Accounting, Finance, and Strategy. The team designs, builds, and maintains large-scale platforms, data pipelines, tooling, and systems for the Finance team, making direct business impact in critical business domains. Stripe is looking for people with a strong background in building successful products or systems, passionate about solving business problems and making direct impact on customers, and comfortable with lots of moving pieces and learning new technologies and systems.

Systems Engineer

Company: Designed Conveyor Systems

Location: USA

Posted Dec 17, 2024

The role of a Systems Engineer at Designed Conveyor Systems involves applying material handling systems layout expertise to meet clients' processing goals and desired solutions. The engineer will lead the development of material handling concepts, detail them into functional layouts, and apply equipment types that maximize utility and match desired output. The role requires extensive experience in material handling system design, AutoDesk AutoCAD drafting software, and working with OEMs software drawing packages. The company, DCS, offers a family-like culture, competitive salaries, health benefits, and opportunities for growth.

VP of Design & Creative

Company: podium81

Location: USA

Posted Dec 17, 2024

Podium is a company that aims to help local businesses thrive by providing a complete platform and AI-driven employees to convert leads into real paying customers. They have been recognized by industry leaders such as Forbes, Inc. 5000, and Fast Companies. They value a culture of hiring and developing exceptional talent and have operating principles that guide their daily behavior and decision-making. They are looking for a VP Design and Creative to drive the vision, strategy, and execution of their design and creative initiatives.

Sr. Software Development Engineer, Mobile (ATG)

Company: Platform Science

Location: USA

Posted Dec 17, 2024

Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. They value thoughtful actions, empathy, resiliency, creativity, transparency, and diversity. They are developing a cutting-edge software platform for heavy-duty semitrucks and are looking for an experienced Android developer.

Senior Sales Engineer

Company: Natera

Location: USA

Posted Dec 17, 2024

The job posting is for a Senior Sales Engineer role at Natera, a global leader in cell-free DNA (cfDNA) testing. The role involves providing technical support to the sales team, acting as a technical resource for various activities, and collaborating with cross-functional teams to deliver tailored solutions. The ideal candidate should have a bachelor's degree in a technical discipline, at least 6 years of experience in technical presales roles, and strong problem-solving skills. The role requires excellent communication skills, both technical and non-technical, and proficiency in various programming languages and tools. The company offers competitive benefits, a diverse and inclusive workplace, and a commitment to changing the management of disease worldwide.

Senior Software Engineer

Company: Zwift

Location: USA

Posted Dec 17, 2024

Zwift is seeking a Senior Software Engineer to join their team and work on delivering features that improve the racing competition and training experience in their cross-platform MMORPG game. The role involves working with a full-stack team, designing and building high-performance reusable and reliable code, and mentoring other engineers. The company offers a comprehensive benefits package, a base salary ranging from $105,500 to $165,000, and is an Equal Opportunity Employer.

Customer Success Enablement Manager

Company: Glia

Location: USA

Posted Dec 17, 2024

Glia is seeking a CS Enablement Manager to create and administer onboarding programs for their post-sale organization and design ongoing training programs to drive customer adoption and retention of their technology. The ideal candidate should have experience in Customer Success organizations and enablement support, strong project management skills, and the ability to work cross-functionally. Glia offers stock options, a competitive salary, professional development support, and a positive work environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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