Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Online Math Tutor

Company: Learner Education

Location: USA

Posted Dec 17, 2024

Learner is actively hiring enthusiastic Math tutors for remote, flexible hours. Requirements include a Bachelor's degree, professional tutoring experience, and a quiet environment. Benefits include professional development and high-quality customer opportunities.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The company is seeking a Product Operations Specialist to work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

Director of Product Development

Company: Trafilea

Location: USA

Posted Dec 17, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on data-driven strategies to scale their businesses and have an online community promoting body positivity. As a rapidly growing global player, they aim to create high-quality products and services enhancing the customer experience and driving long-term growth. The company fosters collaboration, innovation, and continuous learning, offering remote work opportunities. The Director of Product Development role involves leading a team for all brands, sourcing and technical design, ensuring high-quality products meeting customer needs, and collaborating with cross-functional teams.

Technical Program Manager

Company: Findem

Location: USA

Posted Dec 17, 2024

Findem is a company using AI and data technologies to help HR teams find talent and understand their employees. They have received accolades and are looking for an amazing product leader to help them scale and mature. The role involves designing a new planning process, being a change advocate, and ensuring delivery on strategic initiatives.

Assistant Beauty Editor

Company: Future Publishing

Location: USA

Posted Dec 17, 2024

Who What Wear is seeking an Assistant Beauty Editor to join their award-winning team in NY or LA. The role involves reporting to the Beauty Director and serving as a storyteller with a passion for beauty. The successful candidate will be responsible for pitching, writing, and building daily beauty articles for WhoWhatWear.com, spanning in-depth product reviews, sale roundups, SEO content, celebrity interview features, trending beauty stories, and more. The ideal candidate should have 2+ years of experience writing beauty-specific content for a digital publication and be able to envision and execute beautifully packaged features. They should also have creative skills, be able to collaborate with multiple teams, and have a working knowledge of affiliate marketing, HTML, CMS, and SEO tools. The salary range for this position is $44,000 - $63,000, and Future US is currently eligible to hire in 34 states.

Senior Engineering Manager, Care Finding

Company: Alma

Location: USA

Posted Dec 17, 2024

The text is a job description for an experienced Senior Engineering Manager at Alma. The role involves leading the Care Finding team, defining features and services, and ensuring the team delivers value to Alma members. The candidate should have 35 years of engineering experience, 24 years of people management experience, and a track record of shipping user-facing products. Alma is a remote-first company offering benefits such as health insurance, 401K, monthly stipends, and comprehensive parental leave.

Delivery Owner

Company: NeuraFlash

Location: USA

Posted Dec 17, 2024

NeuraFlash is a leading AI and Consulting Partner of Amazon and Salesforce, helping customers transform their contact centers with AI-powered experiences. The company offers expertise across the Amazon ecosystem and Salesforce ecosystem, with a focus on building experiences grounded in data that transform and optimize the employee and customer journey. NeuraFlash is committed to nurturing positive working relationships and driving success collectively. The company is looking for a Delivery Owner to manage customer relationships, provide oversight on project teams, and act as a thought leader for customers.

Customer Engineer Sr Manager

Company: Gympass

Location: USA

Posted Dec 17, 2024

Wellhub is a corporate wellness platform that offers a comprehensive employee wellbeing solution. They are hiring a Customer Engineer Sr Manager to work on technical support, requirements gathering, and client enablement. The role involves working with clients and their technology teams to integrate Wellhub with clients' processes and systems, handling client information security, and driving platform and process enhancements. The company offers a total rewards approach, flexible work options, wellness benefits, and a $127,360 - $143,280 annual base salary range.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work, flexible hours, and a competitive salary range of $54,668 - $74,458 annually.

Trust & Safety, Program Manager I

Company: Eventbrite, Inc.

Location: USA

Posted Dec 17, 2024

The text describes the role and requirements of a Trust and Safety Program Manager at Eventbrite. The position involves project management, operational knowledge, communication, analytical thinking, problem-solving, adaptability, stakeholder management, and continuous improvement. The manager will act as a domain expert, represent the team in cross-functional discussions, manage communication with vendor partners, design and implement scalable enforcement solutions, and collaborate with various teams to improve platform policy compliance and user experience.

Digital Marketing Specialist

Company: Truleo

Location: USA

Posted Dec 18, 2024

TRULEO is an AI-powered Police Officer Assistant designed to enhance officer morale, recruitment, and retention. It streamlines tasks, promotes accountability, and helps law enforcement build stronger connections with communities. TRULEO is a well-funded, early-stage startup with world-class technology and culture, seeking a Digital Marketing Specialist to manage and optimize paid social media advertising campaigns and SEO strategies.

Product Marketing Manager

Company: Resident Home

Location: USA

Posted Dec 17, 2024

Resident is a fast-growing, scaled, and profitable omnichannel retailer in North America, specializing in home furnishings. They are a data-driven, performance-focused company with a strong focus on customer love, big thinking, inclusivity, and forward momentum. They are seeking a Product Marketing Manager to join their team and drive demand and adoption for their products.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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