Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

E-Commerce Coordinator

Company: Johnson Controls

Location: USA

Posted Dec 17, 2024

The ECommerce Coordinator role involves supporting and enhancing the online experience, ensuring smooth operations across digital platforms. Responsibilities include updating website content, analyzing sales data, and collaborating with technical specialists to maintain website functionality and implement new features. The role requires strong analytical skills, proficiency in Adobe and Microsoft Office Suite, and knowledge of PIM and ECommerce software. The ideal candidate should have a Bachelor's degree in marketing, Communications, Visual Media, or a related field, and experience in the HVAC Industry is a plus.

Senior Zuora Administrator

Company: BigCommerce

Location: USA

Posted Dec 17, 2024

BigCommerce is looking for a driven Senior Zuora Administrator to join their Business Applications team in Austin, TX. The role involves strategy planning, deployment, and operational management of the Zuora application. The successful candidate will have 3-5 years of experience with Zuora recurring billing software and knowledge of billing support processes. The company offers competitive benefits and growth opportunities.

Web Analytics & Optimization Lead

Company: BHG

Location: USA

Posted Dec 17, 2024

The Web Analytics and Optimization Lead will play a crucial role in shaping the web marketing strategy by leveraging data-driven insights to optimize web performance and enhance user engagement. The ideal candidate will possess a strong understanding of web analytics tools and techniques and the ability to present findings to stakeholders compellingly.

Systems Engineer

Company: Designed Conveyor Systems

Location: USA

Posted Dec 17, 2024

The role of a Systems Engineer at Designed Conveyor Systems involves applying material handling systems layout expertise to meet clients' processing goals and desired solutions. The engineer will lead the development of material handling concepts, detail them into functional layouts, and apply equipment types that maximize utility and match desired output. The role requires extensive experience in material handling system design, AutoDesk AutoCAD drafting software, and working with OEMs software drawing packages. The company, DCS, offers a family-like culture, competitive salaries, health benefits, and opportunities for growth.

VP of Design & Creative

Company: podium81

Location: USA

Posted Dec 17, 2024

Podium is a company that aims to help local businesses thrive by providing a complete platform and AI-driven employees to convert leads into real paying customers. They have been recognized by industry leaders such as Forbes, Inc. 5000, and Fast Companies. They value a culture of hiring and developing exceptional talent and have operating principles that guide their daily behavior and decision-making. They are looking for a VP Design and Creative to drive the vision, strategy, and execution of their design and creative initiatives.

RPA Solution Technical Architect

Company: Bayada

Location: USA

Posted Dec 17, 2024

The Technical Architect Robotics Process Automation RPA with UiPath experience will play a pivotal role in designing and implementing end-to-end RPA solutions for BAYADA Home Health Care clients. The Technical Architect will lead the technical aspects of RPA projects, collaborate with cross-functional teams, and ensure seamless integration and successful implementation. Expertise in UiPath, software development life cycle, deployment methodologies, infrastructure, and API is critical for success.

Sr. Software Development Engineer, Mobile (ATG)

Company: Platform Science

Location: USA

Posted Dec 17, 2024

Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. They value thoughtful actions, empathy, resiliency, creativity, transparency, and diversity. They are developing a cutting-edge software platform for heavy-duty semitrucks and are looking for an experienced Android developer.

Senior Sales Engineer

Company: Natera

Location: USA

Posted Dec 17, 2024

The job posting is for a Senior Sales Engineer role at Natera, a global leader in cell-free DNA (cfDNA) testing. The role involves providing technical support to the sales team, acting as a technical resource for various activities, and collaborating with cross-functional teams to deliver tailored solutions. The ideal candidate should have a bachelor's degree in a technical discipline, at least 6 years of experience in technical presales roles, and strong problem-solving skills. The role requires excellent communication skills, both technical and non-technical, and proficiency in various programming languages and tools. The company offers competitive benefits, a diverse and inclusive workplace, and a commitment to changing the management of disease worldwide.

Customer Success Enablement Manager

Company: Glia

Location: USA

Posted Dec 17, 2024

Glia is seeking a CS Enablement Manager to create and administer onboarding programs for their post-sale organization and design ongoing training programs to drive customer adoption and retention of their technology. The ideal candidate should have experience in Customer Success organizations and enablement support, strong project management skills, and the ability to work cross-functionally. Glia offers stock options, a competitive salary, professional development support, and a positive work environment.

Math Diagram Designer

Company: Open Up Resources

Location: USA

Posted Dec 17, 2024

Open Up Resources is a publisher of high-quality open educational resources in core content areas, seeking a temporary Math Diagram Designer to assist with recreating math images and diagrams in their PK5 Mathematics curriculum. The organization is driven by its social justice mission to put high-quality curricula in front of as many students and teachers as possible.

Senior Software Engineer

Company: Zwift

Location: USA

Posted Dec 17, 2024

Zwift is seeking a Senior Software Engineer to join their team and work on delivering features that improve the racing competition and training experience in their cross-platform MMORPG game. The role involves working with a full-stack team, designing and building high-performance reusable and reliable code, and mentoring other engineers. The company offers a comprehensive benefits package, a base salary ranging from $105,500 to $165,000, and is an Equal Opportunity Employer.

Dir., Legal & Business Affairs

Company: Platform Science

Location: USA

Posted Dec 17, 2024

Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value thoughtful actions, empathy, resiliency, and creativity. The company offers various benefits to regular full-time employees, including medical, dental, and vision insurance, short-term and long-term disability insurances, AD&D and life insurance, 401k plan, paid vacation, sick leave, holidays, and six weeks of paid parental leave. The estimated base salary for this role is between $161,086 and $240,000.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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