Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Frontend Software Engineer - Profile Features

Company: Reddit

Location: USA

Posted Dec 17, 2024

The text describes a high-impact role at Reddit, focusing on making profiles an open, safe, and expressive part of the platform. The role involves cross-functional collaboration, product development, and mentoring junior engineers. The candidate should have 6+ years of experience in software development, with a focus on front-end languages and frameworks. They should also have experience with distributed caching layers and large-scale data storage systems. The benefits include comprehensive health insurance, retirement savings plans, workspace benefits, personal and professional development funds, family planning support, and flexible vacation time.

Staff Front End TypeScript Developer

Company: Acquird.io

Location: USA

Posted Dec 17, 2024

This is a job posting for a Senior Staff Lead Front End TypeScript Engineer at a profitable B2B SaaS company based in North America. The role is 100% remote and open to PST to EST time zones. The company offers a modern tech stack, including TypeScript, React, HTML, CSS, and Ruby on Rails. The ideal candidate should have 7+ years of senior experience building and scaling complex services in JavaScript, with a focus on TypeScript, HTML, CSS, and JavaScript Custom Elements. Benefits include meritocracy, spot bonuses, equity options, generous time off, and a solid health insurance plan.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The role of a Product Operations Specialist involves working closely with teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team. The total rewards package at Mercury includes base salary, equity, stock options, and benefits. The target new hire base salary ranges for this role are $112,900 - $132,800 for US employees in specific cities, and CAD 102,700 - $120,800 for Canadian employees.

Technical Engineering Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Dec 17, 2024

The Technical Engineering Manager for Money Management will play a pivotal role in driving the success of the Money Management business unit and its subdivisions through strategic use of technology. The role involves collaborating with stakeholders, developing a technical strategy, managing resources, ensuring regulatory compliance, and maintaining accurate records. The manager will also participate in product development, manage vendors, and oversee testing and quality assurance. The role requires fostering a culture of delivery, managing vendor relationships, coordinating with various Fool teams, providing updates to leadership, investigating opportunities for enhancement, conducting regular check-ins with direct reports, serving as a mentor, managing team resources, and driving professional development.

Director of Demand Generation

Company: interface.ai

Location: USA

Posted Dec 17, 2024

InterfaceAI is a leading AI provider for banks and credit unions, offering an integrated AI platform for a unified banking experience. Their mission is to transform the banking experience with hyperpersonalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. They offer pretrained domain-specific AI solutions and are seeking a Demand Generation Manager to develop and execute multichannel demand generation strategies.

Sales Recruiting Manager

Company: Pinterest

Location: USA

Posted Dec 17, 2024

The text describes a job opening for a Recruiting Manager to lead a team of recruiters in hiring Sales talent and contributing to inclusion and diversity efforts. The role involves building a cohesive recruiting strategy, working closely with stakeholders, and using data to improve effectiveness. The ideal candidate has full cycle sales recruiting experience, team management experience, and strong leadership skills.

Employee Relations Advisor

Company: Kuno Creative Group, Inc.

Location: USA

Posted Dec 17, 2024

The text describes a role in Employee Relations Advising, focusing on performance management, conflict resolution, and training initiatives. The role involves ensuring compliance with employment laws and policies, and serving as a trusted advisor to promote employee engagement, retention, and organizational effectiveness. The position requires experience in employee relations, HR systems and compliance, and the ability to design and deliver impactful training programs. Benefits include comprehensive healthcare, paid time off, parental leave, and a 401k with company match. The company, Kuno Creative, is a leading employee-owned branding marketing and sales agency with a focus on innovative digital solutions and promoting equality.

Product Owner - Advanced Analytics

Company: Mindex

Location: USA

Posted Dec 17, 2024

Mindex is seeking a highly motivated Product Owner for their Advanced Analytics platform. The role involves driving the vision for smarter decisions in the K12 education sector and beyond. The candidate will work closely with engineering teams to translate complex requirements into actionable solutions and identify growth opportunities. The role requires a strategic thinker with strong communication and analytical skills.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Dec 17, 2024

Twilio is seeking a Staff Machine Learning Engineer to join their Efficiency Engineering team and develop cutting-edge solutions using AI and Data Science for external and internal customers. The role offers an opportunity to work on groundbreaking projects and collaborate with talented professionals. Required skills include 6+ years of applied ML experience, experience with Python and its libraries, and familiarity with LLMs.

Senior Software Engineer - Platform Backend

Company: Cribl

Location: USA

Posted Dec 17, 2024

This role is a fully remote Senior Backend Engineer position at Cribl, where you will help set the technical direction for Stream, work closely with a team of engineers and product managers, and influence internal tools, technologies, and processes. The role involves building scalable, robust, and high-performing distributed systems that process large data sets in real-time.

Senior Developer Advocate

Company: Apollo

Location: USA

Posted Dec 17, 2024

The job posting is for a Senior Developer Advocate at Apollo to lead efforts in building a thriving community around Apollo Connectors. The role involves creating high-quality connectors, developing engaging content, and fostering collaboration among contributors. The goal is to establish a thriving connector community with growing membership and partnerships, and increase usage and adoption through effective outreach and engagement. The position is remote and offers competitive compensation, equity, and benefits.

Senior Consultant, Data Integration and BI

Company: Mhi

Location: USA

Posted Dec 17, 2024

MyersHolum is expanding operations to India and seeking experienced Senior Consultants to play a pivotal role in the expansion of the India Practice. The role involves designing, building, and testing custom data warehouse and BI solutions using Oracle NetSuite Analytics Warehouse NSAW platform. The qualifications required include 8+ years of relevant professional experience, proficiency in data management using Oracle or other relational databases, and experience with data warehouse and data integration projects using ETL, data integration, and data pipelining tools.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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