Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Care Product Engineer

Company: Abbott Laboratories

Location: USA

Posted Dec 17, 2024

Abbott is a global healthcare leader offering life-changing technologies and services in diagnostics, medical devices, nutritionals, and branded generic medicines. They serve people in over 160 countries, providing career development, medical coverage, retirement savings, tuition reimbursement, and more. The company is recognized for its great work environment, diversity, and innovation in heart failure solutions.

Fitness Network Support-Fitness Network Management

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 17, 2024

American Specialty Health is seeking a Fitness Network Support FNM to join their Fitness Network Management department. The position involves fitness center outreach and rate resolution. The role is remote and requires strong computer skills, ability to work independently, and excellent communication skills. The company values diversity and equality.

Strategic Customer Success Manager

Company: WithClutch

Location: USA

Posted Dec 16, 2024

The role of a Strategic Customer Success Manager at Clutch involves guiding and advising customers, serving as a mentor, project leader, consultant, and product expert. The primary focus is on optimizing member onboarding and lending processes, driving meaningful outcomes, and lasting partnerships. The role requires strong relationships with executives, aligning solutions with their strategic goals, and leading executive onboarding and change management. The candidate should have 5-7+ years of relevant experience, SaaS experience, and domain expertise in the finance industry. The role offers remote flexibility, stock options, and comprehensive health and dental insurance plans.

Senior Engineering Manager - Software Supply Chain Security

Company: GitLab

Location: USA

Posted Dec 17, 2024

The role involves leading and growing a high-performing software engineering team to enhance software supply chain security. The Senior Engineering Manager will build and implement innovative solutions, safeguard the team's health, hire world-class talent, and coordinate across departments. The team will focus on emerging software supply chain threats, industry best practices, and collaborate with cross-functional teams to drive software supply chain security initiatives.

Staff Designer

Company: WithClutch

Location: USA

Posted Dec 16, 2024

Clutch is expanding its design team to innovate in the fintech space, focusing on credit unions and attracting a new generation of customers. The ideal candidate should have experience with building both business tools and service-oriented consumer products. The role requires wrangling large and complex projects from code to fine design details. The team is fully remote, diverse, collaborative, and ambitious.

Tennessee Licensed Therapist - 100% Remote (LMFT LCSW LPC)

Company: Mindoula

Location: USA

Posted Dec 17, 2024

Mindoula Health is seeking licensed therapists in Tennessee to remotely serve substance exposed members for their Substance Use Disorder Program. The position offers comprehensive benefits, a comprehensive benefits package, and the opportunity to earn up to $75,000 a year. The role involves assessing plans, collaborating with members and healthcare providers, conducting counseling and group therapy, and advocating for members. The ideal candidate should have experience with substance abuse population and be familiar with Medicare and Medicaid procedures.

Lead Project Manager - Cloud Platform

Company: 3Cloud

Location: USA

Posted Dec 17, 2024

3Cloud is seeking a motivated and experienced individual to lead IT Infrastructure teams, manage client engagements, and drive project success. The ideal candidate should have a minimum of 8 years of IT Infrastructure experience, strong communication skills, and a passion for using technology to solve problems. The company offers competitive compensation, flexible work locations, and a strong focus on teamwork and collaboration.

Manager, Patient Access

Company: Avanos Medical

Location: USA

Posted Dec 17, 2024

The Patient Access Manager is a key role in the Market Access Reimbursement and Medical Policy team at Avanos Medical. The role involves developing, implementing, and managing the Avanos Patient Access Program and team members. The manager will also provide expert-level support to internal and external customers, analyze program outcomes, and craft strategic and tactical recommendations to improve program outcomes and efficiency.

Group Facilitator

Company: Charlie Health

Location: USA

Posted Dec 16, 2024

Charlie Health is a reimagined approach to behavioral health treatment, offering virtual programs for mental health treatment, group therapy, and family therapy. They are currently hiring for remote telehealth services to provide remote care to adolescent and young adult clients. The role requires a Masters degree in mental health, previous work experience, and a warm and empathetic demeanor. The company values connection, care, congruence, and commitment, and offers comprehensive benefits to full-time exempt employees.

Call Center Representative

Company: Conduent Commercial Solutions, LLC

Location: USA

Posted Dec 17, 2024

Conduent, a company that serves mission-critical services and solutions for Fortune 100 companies and over 500 governments, offers opportunities for personal growth and impact. They value individuality and create exceptional outcomes for their clients and the people they serve.

Financial Services Payments Consulting Technical Lead

Company: NTT DATA

Location: USA

Posted Dec 17, 2024

NTT DATA is seeking a Financial Services Consulting Technical Lead to join their team in the United States. The role involves driving growth, delivering superior client value, and shaping the future of payments and the payments experience. The candidate should have digital payment and customer experience expertise, innovation and thought leadership skills, problem-solving and solution design abilities, and client satisfaction and loyalty dedication.

Director of Health Systems Implementation

Company: Parachute Health

Location: USA

Posted Dec 16, 2024

Parachute Health is a leading postacute software platform that aims to transform the world of postacute care. They are transitioning from paper and fax to digital ordering, which is 10 times faster than the status quo. They connect with major hospitals, payors, and suppliers of lifesaving products, and their vision is to provide a delightfully simple digital ordering experience for clinicians. They have a network of over 3000 supplier locations and 370000 clinicians across 60000 healthcare facilities across all 50 states.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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