Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Film & Television Onboarding Specialist

Company: Wrapbook

Location: USA

Posted Dec 16, 2024

Wrapbook is a smart and intuitive platform that simplifies production, payroll, and accounting processes. It offers a unified platform for managing teams, projects, and expenses. The company is trusted by top production companies and has raised $130M. They are hiring a Film and TV Onboarding Specialist to ensure a smooth transition for new clients.

Machine Learning Research Assistant

Company: Talkspace

Location: USA

Posted Dec 15, 2024

Talkspace is seeking a Machine Learning Research Assistant to join their Research team. The role involves handling sensitive data, labeling therapy transcripts, validating and evaluating machine learning models, and assisting with authorship of publications. The ideal candidate is passionate about mental health research and eager to contribute to innovative projects. The role is a remote contract position with an estimated workload of 10-35 hours per week.

Security Analyst

Company: Synack

Location: USA

Posted Dec 15, 2024

Synacks Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities, and gaining visibility into the root causes of security risks. They are committed to making the world more secure and have uncovered over 71,000 exploitable vulnerabilities to date. They are looking for a part-time temporary position for an internship in offensive security.

Senior Product Manager

Company: Coforma

Location: USA

Posted Dec 15, 2024

Coforma is looking for an experienced Senior Product Manager to lead a team in developing solutions for federal clients. The ideal candidate will have 7+ years of experience in digital product management in a cross-functional agile environment. The role requires a candidate who has excellent communication, leadership, and technical product skills. The candidate will work with both internal and external stakeholders to translate user needs into digital product features. The role is a customer-facing position working to drive a shared vision between business stakeholders and the team. The candidate will collaborate with partners in research, design, engineering, project management, and account management to deliver iterative value to both the user and the business.

Customer Care Representative

Company: Spokeo

Location: USA

Posted Dec 15, 2024

Spokeo is a people search engine that helps over 18 million monthly visitors reconnect with friends, reunite with families, and protect against fraud. They offer 12 billion records and over 250 million unique profiles for business professionals, research, criminal investigations, and more. Founded in 2006, Spokeo is a remote-first company with nearly 150 dedicated employees and a strong focus on transparency and innovation.

Creative Director / Lead Designer

Company: Nift

Location: USA

Posted Dec 16, 2024

Nift is a company that helps businesses and brands create positive user experiences and unlock new revenue streams by delivering customized thank-you gifts to their customers. They are seeking a Creative Director to lead their design efforts and help scale their platform to become one of the largest sources for new customer acquisition worldwide.

Licensed Therapist - 100% Remote (LMFT LCSW LPC LMHC)

Company: Mindoula Health

Location: USA

Posted Dec 16, 2024

Mindoula is hiring therapists to work remotely in their Substance Use Disorder Program, offering career opportunities, license and credential support, and competitive compensation. The role involves assessing and implementing individualized care strategies, collaborating with members and healthcare providers, and utilizing evidence-based practices.

Director of North America Sales

Company: ProducePay

Location: USA

Posted Dec 15, 2024

ProducePay is seeking a Director of North America Sales to lead an experienced sales team and drive growth in the US market. The role requires deep expertise in agribusiness sales and strategic account management. The Director will focus on prospecting, cultivating relationships, pitching, closing deals, and managing new accounts. They will also sell new and customized products, leverage existing customer relationships, and travel frequently to visit customers and attend industry events.

Technical Support Associate

Company: Vetcove

Location: USA

Posted Dec 15, 2024

Vetcove is a growing Y Combinator and venture-backed growth stage company looking for exceptionally talented and passionate people to join their team. The technical support associate role involves solving complex support inquiries, liaising with the community of veterinary professionals, and providing an excellent experience on their platform. The ideal candidate is a proactive self-starter with experience in a relevant customer-facing role and excellent communication skills.

Staff Data Engineer

Company: A Place for Mom

Location: USA

Posted Dec 16, 2024

A Place for Mom is a leading online resource for senior care, connecting families with expert advisors for personalized solutions. Established in 2000, the company fosters diversity, equity, and inclusion, and is committed to enabling caregivers to make the best senior care decisions. The company offers a range of services including home care, independent living, memory care, assisted living, and more. As a Staff Data Engineer, you will play a pivotal role in building and optimizing the data infrastructure to enable robust data-driven decision making across the organization.

People Operations Manager

Company: NationBuilder

Location: USA

Posted Dec 16, 2024

NationBuilder is seeking a People Operations Manager to lead HR operations, collaborate with outside partners, and manage HRIS and payroll. The role requires strong analytical skills, communication, and experience in HRIS administration and employee benefits. NationBuilder is an equal opportunity employer.

Senior Product Manger - MetaMask (Portfolio + Mobile)

Company: ConsenSys

Location: USA

Posted Dec 16, 2024

Consensys is a leading blockchain and web3 software company that has been at the forefront of innovation in the web3 ecosystem. They offer a suite of products including MetaMask, Infura, Linea Diligence, and Phosphor, which have become trusted collaborators for users, creators, and developers. The company aims to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on. They are currently looking for a product manager to work on scaling platforms to onboard one billion participants and 5 million developers.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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