Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Account Executive - Mid Market Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Dec 09, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They offer a unique, centralized solution and emphasize empowering team members to produce top results. The Senior Account Executive for Mid Market Payroll and HR Solutions will sell the R365 Workforce Solution and related products, manage the sales cycle, and maintain accurate pipelines and forecasts. The role requires strong sales skills, HCM industry experience, and knowledge of restaurant operations and technology. The position offers a salary range of $100,000 - $120,000 + commission, comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and company holidays.

Account Executive, Mid-Market

Company: Syndigo

Location: USA

Posted Dec 09, 2024

The role of a Syndigo New Business Account Executive involves identifying opportunities and building relationships with mid-market retail industry manufacturers and suppliers to provide accurate and up-to-date content experiences. The position requires strong sales skills, familiarity with Salesforce, Salesloft, and ZoomInfo, and the ability to qualify prospects and close deals. The ideal candidate should have a Bachelor's degree and at least 3 years of quota-carrying sales experience.

Engineering Manager - Growth

Company: Gusto, Inc.

Location: USA

Posted Dec 09, 2024

The role of a software engineering manager for the Payroll Onboarding Team at Gusto involves empowering a team of engineers to simplify and improve the onboarding process for new and existing customers. The team uses technologies like OCR and AI to build a human-centric onboarding flow. The manager will collaborate with product and design leads, as well as partners across various departments, to drive iteration and innovation. The ideal candidate has 8+ years of professional software development experience, with a focus on B2B software and growth engineering.

Senior Lead, Measurement & Attribution - Models

Company: StackAdapt

Location: USA

Posted Dec 09, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They empower digitally-focused companies to deliver outcomes and exceptional campaign performance every day. The company was founded with a vision to be more than an advertising platform, its a hub of innovation, imagination, and creativity. The role of Senior Lead of Solutions Measurement and Attribution involves working on projects and partnerships aimed at improving platform and campaign performance against industry benchmarks and peers. The candidate should have 3-5+ years of relevant experience driving projects and building solutions within Measurement Attribution and Performance.

Senior Financial Partnerships Manager - Brokerage

Company: Mercury

Location: USA

Posted Dec 09, 2024

Mercury is building a financial stack for startups, focusing on dashboards, partnerships, and banking services. The Senior Financial Partnerships Manager role involves managing strategic partnerships, growing current partnerships, and ensuring seamless integrations. The role requires strong partnership leadership, communication, and technical skills.

Lead Product Analyst - Growth

Company: AllTrails

Location: USA

Posted Dec 09, 2024

AllTrails is a highly trusted and used outdoors platform with a large community of millions of registered users in 150 countries. It is frequently ranked as a top Health and Fitness app and has been downloaded by over 75 million people worldwide. AllTrails was selected as Apples App of the Year in 2023. The company is looking for a product and user behavior analysis expert to help grow their business in the B2C space.

Junior Cloud / Backend Web3 Engineer

Company: Premia

Location: USA

Posted Dec 09, 2024

Premia is a decentralized finance (DeFi) protocol specializing in options trading and swap aggregation for cryptocurrency assets. It aims to provide a trustless and noncustodial platform for users to trade and earn. The Premia Interface and Archetype Interface are powered by the Premia Protocol, offering deep liquidity and unparalleled capital efficiency. Joining Premia means being part of a team dedicated to revolutionizing digital asset exchange.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Dec 09, 2024

This is a job posting for a marketing designer role at ElevenLabs, a global company specializing in voice technology. The role involves designing and implementing beautiful, intuitive marketing pages, optimizing them for engagement and conversions, and collaborating with other teams to ensure a cohesive web experience. The company is looking for an ambitious individual with technical excellence, ethical awareness, and a passion for audio AI and accessibility.

Staff+ Machine Learning Engineer - Inclusive AI

Company: Pinterest

Location: USA

Posted Dec 09, 2024

The Inclusive AI team at Pinterest is seeking a Tech Lead Engineer to work on innovative projects, develop state-of-the-art machine learning approaches with inclusion as a core principle, and deliver great impact to Pinners and the business. The role involves leading projects in the responsible AI frontier, collaborating with other engineering teams, mentoring junior engineers, and defining technical strategy in the area of ML fairness and diversity equity.

Engineering Manager - Frontend

Company: Runway

Location: USA

Posted Dec 09, 2024

The role is for a hands-on Engineering Manager to lead a growing Frontend team, with experience in high-performing and fast-paced engineering teams, and a focus on building AI-driven products. The manager will work closely with research, design, and creative teams to build complex UIs for products. The role involves leading a team, developing and deploying AI-driven features, working with leadership, and building a diverse team of engineers.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Dec 09, 2024

Vercel offers a Frontend Cloud service for developers to build, scale, and secure web applications. They are looking for a Customer Success Manager Digital to manage customer interactions, provide product knowledge, and ensure customer satisfaction. The role requires technical knowledge, customer engagement skills, and the ability to work across time zones. The compensation package includes a great salary, stock options, healthcare, flexible time off, and remote-friendly work.

Director - Customer Experience & Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is seeking a Customer-Driven Director of Customer Experience and Education to lead the development and execution of their self-service and customer education function. The role will create a scalable customer-centric self-service model and robust education programs to empower customers to get the most out of their products. The Director will also own strategic initiatives that enhance the customer experience, aligning closely with Product, Sales, and Customer Success teams.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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