Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Product Manager

Company: Simplepractice55

Location: USA

Posted Dec 08, 2024

SimplePractice is seeking a Senior Product Manager to lead the Payments space, aiming to create a seamless payments experience for behavioral healthcare clients and build tools for clinicians to run profitable practices. The role involves defining the payments roadmap, partnering with payment service providers, testing and rolling out new functionality, gaining buy-in from diverse teams, and applying a combination of research and product intuition to identify opportunities for product enhancements and growth.

Senior Copywriter

Company: PDI Technologies

Location: USA

Posted Dec 08, 2024

PDI Technologies is a global team committed to excellence, collaboration, and driving real impact. They offer cutting-edge technology solutions for convenience retail and petroleum brands, focusing on growth and operational efficiency. The Senior Copywriter role involves creating compelling copy for various promotional materials, managing and editing creative content, and collaborating with internal and external teams. The company offers a well-rounded benefits program, competitive salary, and a quarterly perks program.

Motion Graphics | Video Editor

Company: Somnio

Location: USA

Posted Dec 09, 2024

Somnio is seeking a Freelance Motion Graphics Video Editor to collaborate with their creative department. The role involves designing and animating engaging motion graphics, editing video content, and collaborating with in-house teams. The ideal candidate should have proven experience in motion graphics design and video editing, proficiency in Adobe After Effects and Premiere Pro, a strong creative vision, and excellent communication skills. The position offers flexibility, the opportunity to work on high-impact projects, and collaboration with a passionate team of creatives.

Senior Software Engineer - Quality Engineering

Company: Airbnb

Location: USA

Posted Dec 09, 2024

The Quality Engineering team at Airbnb is seeking a Senior Software Engineer to help ensure quality at scale. The role involves architecting and developing test tools, environments, and frameworks, as well as leading design reviews and guiding designs to improve modularity and testability. The team values complex systems, cross-technology collaboration, and innovation.

Staff Machine Learning Engineer - Applied Science

Company: Pinterest

Location: USA

Posted Dec 09, 2024

The job posting is for a Pinterest Labs position that involves working on new challenges in machine learning and artificial intelligence with a world-class team. The role requires conducting research, engaging in external collaborations, and mentoring. The ideal candidate should have an MSPhD in Computer Science, ML, NLP, Statistics, or related fields, 6+ years of industry experience, and mastery of at least one systems language and one ML framework.

Sales Executive

Company: QuinStreet

Location: USA

Posted Dec 09, 2024

The job posting is for a result-driven Sales Executive seeking a growth-oriented company. The role requires a seasoned rep with a sense of urgency, strong prospecting skills, and the ability to add value to prospects. The expected salary range is $60,000 - $70,000 annually, with potential performance bonuses, commission, and equity. The position is eligible for standard employee benefits.

Software Engineer - Ruby on Rails

Company: Underdog Fantasy

Location: USA

Posted Dec 09, 2024

This job posting is for a Product-minded Engineer role in a high-agency environment, focusing on gamifying and building unique features into fantasy and sports betting products. The ideal candidate is a software engineer with 2+ years of experience, passionate about software development, and collaborative. Experience in fantasy sports and/or sports betting, working through a significant growth phase, and building dashboards are plus.

Project Finance Manager

Company: Goodleap

Location: USA

Posted Dec 08, 2024

GoodLeap is a technology company that provides sustainable solutions such as solar panels, batteries, and energy-efficient HVAC systems. They have helped over 1 million homeowners and support their nonprofit GivePower. The Project Finance Manager role involves managing financing projects, supporting existing investors, and collaborating with internal and external counsel.

Staff Software Engineer - Payments Transaction Risk

Company: Airbnb

Location: USA

Posted Dec 09, 2024

The Airbnb Payments Risk team plays a crucial role in protecting Airbnb's ecosystem from fraudulent transactions while ensuring a seamless payment experience for legitimate users. They focus on detecting and mitigating fraud during payment-related steps and use Machine Learning models and rule-based systems to identify fraudulent activities. The team's work directly contributes to making Airbnb's global community safer and more trustworthy.

Senior Frontend Engineer - Payments (Payins)

Company: Airbnb

Location: USA

Posted Dec 09, 2024

The text describes the Payments organization at Airbnb, its responsibilities, and the role of a Senior Frontend Software Engineer on the Payins team. The engineer will be responsible for setting the long-term technical vision for user experiences and libraries that power money movement at Airbnb, working with cross-functional partners, and driving highly visible launches like Buy Now Pay Later and Pay By Bank.

Cloud Systems Engineer

Company: TherapyNotes.com

Location: USA

Posted Dec 08, 2024

TherapyNotes is seeking a Cloud Systems Engineer to join their team of cloud-first technology enthusiasts. The candidate should have a keen eye for detail and a curious mind to challenge the status quo. Responsibilities include automating infrastructure using Terraform and Ansible, supporting and improving the engineering platform and Continuous Integration/Continuous Deployment pipeline, discovering and architecting automated solutions, providing technical guidance, and ensuring service delivery adheres to security and operating policies.

Global Account Manager

Company: MinIO

Location: USA

Posted Dec 08, 2024

MinIO is seeking an experienced Global Account Manager to serve as a leader in expanding their business within key Strategic Accounts in the US and Europe. The role requires large enterprise software sales expertise, existing account growth expertise, and experience with cloud-native technologies. The successful candidate will work with existing and new MinIO customers, develop and manage opportunities, and collaborate with internal experts to transform customer challenges into innovative solutions.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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