Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Lead AppDev Enterprise Architect

Company: Rackspace

Location: USA

Posted Nov 25, 2024

Rackspace Technology is seeking an experienced Enterprise Solution Architect to lead customer relationships, design and implement innovative solutions, and provide thought leadership in designing cloud-first solutions.

Senior Product Operations Manager

Company: Webflow

Location: USA

Posted Nov 25, 2024

Webflow is looking for a Senior Product Operations Manager to build the connective tissue between their Engineering, Product Design, and customer-facing teams. The role involves optimizing operational workflows, collaborating with teams, and driving tool and resource optimization. The company offers a range of benefits, including equity ownership, health insurance, and paid parental leave.

Payroll Specialist

Company: Upwork

Location: USA

Posted Nov 25, 2024

Upwork is seeking a detail-oriented and experienced Payroll Specialist with 25 years of handson Workday payroll processing experience. The ideal candidate will have comprehensive end-to-end payroll process knowledge, proficiency in payroll audits, and a deep understanding of payroll taxes and other complex tax situations.

Director of Product Marketing

Company: Cyberhaven

Location: USA

Posted Nov 25, 2024

Cyberhaven is a company that is revolutionizing data protection through AI technology. They are looking for a product marketing team member to craft compelling content and develop a PR strategy to elevate their market visibility.

VP, Consumer Communcations

Company: hims & hers

Location: USA

Posted Nov 25, 2024

The role of VP of Consumer Communications at Hims and Hers involves developing and executing a world-class communications strategy to connect with customers and drive excitement for the company's telehealth platform, services, and products. The role requires a strong background in consumer-facing public companies, experience in people management, and a proven track record of building and advancing groundbreaking narratives.

Finance Systems Analyst

Company: ActiveCampaign

Location: USA

Posted Nov 25, 2024

ActiveCampaign is seeking a Finance Systems Analyst to manage their finance ERP Workday Adaptive Planning. The role involves optimizing financial systems, enhancing forecasting techniques, and educating finance team members. The company offers a range of benefits, including comprehensive health and wellness benefits, open paid time off, and a generous 401k matching program.

Enterprise Growth Account Executive

Company: Octopus Deploy

Location: USA

Posted Nov 25, 2024

Octopus Deploy is a company that provides Continuous Delivery solutions to software teams. They have a remote-first approach and a transparent compensation system. The company is looking for an Account Executive to join their team and help identify potential client opportunities and generate new business.

Senior Visual Brand & UI Designer

Company: TeamSnap

Location: USA

Posted Nov 25, 2024

TeamSnap is a sports and communication platform that empowers its people to bring big ideas and tiny egos. They are seeking a Senior Visual Brand and UI Designer to join their product design team. The company offers a range of benefits, including unlimited PTO, paid parental leave, and a generous home office allowance.

Marketing Operations Manager

Company: SQUIRE

Location: USA

Posted Nov 25, 2024

SQUIRE is a business management system designed for barbershop owners, providing custom-branded tools and resources to help them attract and retain customers, manage shop operations, and increase revenue. The company is looking for a Marketing Operations Manager to join their growing team.

Senior Developer

Company: Speak4

Location: USA

Posted Nov 25, 2024

Speak4 is a technology startup that makes it simple for organizations to empower their supporters to speak up for the causes they believe in via an innovative frictionless digital advocacy platform. The company is looking for an experienced developer to join their creative team and contribute to the development of their product.

Delivery Manager

Company: Oddball

Location: USA

Posted Nov 25, 2024

Oddball is hiring a Delivery Manager to work on a federal program that makes a positive impact on millions of Americans' daily lives. The company values learning, growth, and making a big impact. The job requires experience in agile development, project management, and working with multidisciplinary teams.

Director Customer Success

Company: LivePerson

Location: USA

Posted Nov 25, 2024

LivePerson is a company that provides a conversational cloud platform for customer interactions. They are looking for a Director of Customer Success to lead their customer success team in North America. The role involves ensuring maximum net revenue retention, driving customer outcomes, and reducing churn.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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