Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Channel Sales Manager

Company: Canonical

Location: USA

Posted Nov 20, 2024

Canonical is looking for a Senior Partner Manager Americas Channel to grow its channel sales team and capitalize on rapidly growing demand from channel partners. The role requires a mix of farming and hunting capabilities, and the successful candidate will be responsible for achieving assigned annual growth quotas.

Internal Communications Manager

Company: Figma

Location: USA

Posted Nov 20, 2024

Figma is looking for a creative storyteller and writer to join their growing global communications team. The ideal candidate will work with partners across the organization to uplevel Figma's storytelling and share company news and cultural touchpoints.

Site Reliability Engineer

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is looking for experienced SREs to help grow their small team into a global footprint. The role involves enhancing Edge infrastructure, optimizing software integration, and driving reliability and performance improvements. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Tier 2 - Member Support Advocate

Company: PadSplit

Location: USA

Posted Nov 20, 2024

PadSplit is a pioneering real estate platform committed to providing affordable housing accommodations. They are looking for a senior member of the Customer Experience organization to handle complex customer support escalations.

CFO Consultant - Consumer Division

Company: Burklandassociates

Location: USA

Posted Nov 20, 2024

Burkland is a remote-first company that accelerates dreams by providing high-level finance help to startups. They are seeking a CFO with strong consumer industry experience to join their Consumer Group.

Senior CloudOps Engineer

Company: DuckDuckGo

Location: USA

Posted Nov 20, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior Cloud Ops Engineer to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Senior Program Manager Microsoft Security

Company: Pax8

Location: USA

Posted Nov 20, 2024

The Senior Manager of Microsoft Security Programs in the Americas is responsible for driving Pax8's Microsoft Security revenue by supporting dedicated Microsoft resources and executing sales strategies to manage the pipeline effectively. The role also involves increasing participation in Microsoft Programs, managing all Microsoft Security Program strategies, and cultivating Pax8's relationship with the Microsoft Security Business team.

Senior Frontend Software Engineer - Profile Features

Company: Reddit

Location: USA

Posted Nov 20, 2024

The job posting is for a high-impact role in the Profiles team at Reddit, focusing on making profiles open, safe, and expressive. The ideal candidate has 5+ years of professional software development experience, strong organizational skills, and excellent communication skills.

Software Development Engineer in Test

Company: Saga Education

Location: USA

Posted Nov 20, 2024

Saga Education is a nonprofit organization that provides high-impact tutoring to students. They are looking for a Software Development Engineer in Test (SDET) to join their team. The role involves designing and implementing automated tests, collaborating with cross-functional teams, and ensuring the quality and reliability of software products.

Senior Payroll Lead

Company: hims & hers

Location: USA

Posted Nov 20, 2024

The Senior Payroll Lead will perform complex administrative and accounting duties to prepare payroll for exempt and nonexempt employees in a multistate and multisubsidiary environment. The role requires experience in payroll functions, knowledge of payroll compliance, and ability to manage multiple tasks and meet deadlines.

Customer Success Manager

Company: Perforce

Location: USA

Posted Nov 20, 2024

Perforce is a company that values creativity, collaboration, and wellness. They are looking for a Customer Success Manager to join their team, who is customer-focused, experienced in managing and growing customer accounts, and has a high level of empathy. The company is passionate about helping enterprises use data to accelerate data-driven transformation and is committed to being an equal opportunity employer.

Project Manager- Strategic Growth Initiatives

Company: Blend360

Location: USA

Posted Nov 20, 2024

BLEND360 is a forward-thinking company seeking a project manager to lead strategic efforts and improve customer experience. The ideal candidate will be adaptable, a strong problem solver, and able to work on multiple initiatives simultaneously.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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