Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Sr. Finance Manager - GTM

Company: Olo

Location: USA

Posted Nov 15, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for an experienced finance professional to join their GTM Finance function, which will involve building and managing revenue forecast models, analyzing investments, and optimizing functional P&Ls.

Account Executive - Enterprise (Public Sector)

Company: Sprout Social

Location: USA

Posted Nov 15, 2024

Sprout Social is looking for an Account Executive Enterprise to join their Sales and Success team. The role involves prospecting, developing, and closing sales opportunities with new and existing customers in the public sector. The company offers a competitive salary, benefits, and opportunities for growth and development.

Manager - Customer Accounts

Company: brightwheel

Location: USA

Posted Nov 15, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking a Manager of Customer Accounts to lead a team of Account Managers, providing exceptional service to schools. The ideal candidate should have a successful track record in account management, customer success, and team development.

Manager - Partner Growth

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

ActiveCampaign is seeking a lead for its Partner Growth team, responsible for leading a global team of Channel Partner Account Managers. The successful candidate will drive success within the revenue-generating partner management team, making data-driven decisions to guide the team towards hitting and exceeding assigned goals.

Director - Marketing Strategy & Planning

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job description is for a Director of Marketing Strategy and Planning at ActiveCampaign. The role involves working with the CMO and marketing leadership team to drive strong partnerships and performance. The job requires 12+ years of marketing experience, SaaS experience, and a bias to action.

Analyst - Data Strategy & Operations

Company: brightwheel

Location: USA

Posted Nov 15, 2024

brightwheel is seeking an Analyst to join the Data Operations team. The role requires attention to detail, strong organization, internal collaboration, project management, and analytical skills. The candidate will be responsible for designing and executing work to achieve audacious goals, collaborating cross-functionally, and achieving extraordinary results.

Curriculum & Instruction Developer - Master of Social Work

Company: Adtalem Global Education

Location: USA

Posted Nov 15, 2024

Chamberlain University is a regionally accredited institution with a 130-year history, offering various degree programs in nursing and health professions. The university emphasizes a culture of service excellence and care, with a focus on educating and empowering diverse healthcare professionals.

Sr Account Manager

Company: Trafilea

Location: USA

Posted Nov 15, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They foster a culture of collaboration, innovation, and continuous learning, and offer a remote-first approach with a diverse and talented team.

Director - Lifecycle Growth & Revenue

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job posting is for a Director of Lifecycle Growth and Revenue at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role involves developing and implementing lifecycle strategies to drive upgrade and expansion revenue and retention, and requires 12+ years of marketing experience, including 8+ years in people leadership.

Senior Software Engineer - React Native - Consumer

Company: Kraken

Location: USA

Posted Nov 15, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to interact with crypto and blockchain technology. The company is seeking a Senior Software Engineer to join its Consumer team, focusing on building applications that expose Kraken's product offering to the mass market.

Software Engineer - Data

Company: Loyal

Location: USA

Posted Nov 15, 2024

The Software Engineer will work closely with product development teams and clients to design, build, and maintain internal ETL tools, custom onboarding solutions, and backend services. The role requires flexibility, adaptability, and strong organizational skills to manage multiple projects with agility.

Head of Digital Experience & Operations

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job description is for a Head of Digital Experience and Operations at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role involves developing and optimizing website experiences, leading a high-performing team, and driving cross-functional collaboration. The company offers a range of benefits, including comprehensive health and wellness benefits, open paid time off, and a generous 401k matching program.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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