Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Vice President of Sales & Market Growth

Company: ActiveCampaign

Location: USA

Posted Nov 11, 2024

The job posting is for a Vice President of Sales and Market Growth at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role demands a performance-driven leader with a passion for setting and surpassing ambitious targets, and requires experience in sales or sales operations within the software as a service (SaaS) industry.

Principal Product Manager - Onboarding & Compliance

Company: Twilio

Location: USA

Posted Nov 11, 2024

Twilio is looking for a Principal Product Manager to join their Onboarding and Compliance product team. The role involves developing and launching products, leading cross-functional teams, and mentoring junior PMs. The company values diverse experiences and encourages applicants from non-traditional backgrounds.

Staff Fullstack Engineer - Anonym

Company: Mozilla

Location: USA

Posted Nov 11, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to maintaining the highest standards of privacy while delivering exceptional results for their clients.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Nov 11, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Demand Generation Manager OR Director

Company: Crux

Location: USA

Posted Nov 11, 2024

Crux is a technology company building a platform to power the flow of data globally. They are seeking a Demand Generation Manager to join their Marketing team, responsible for developing and executing a comprehensive demand generation strategy.

Value Engineering Manager

Company: Tanium

Location: USA

Posted Nov 11, 2024

Tanium is looking for a Value Engineering Manager to collaborate with a high-performing team of sales professionals. The role requires an intellectually curious individual with keen business and financial acumen to articulate the Tanium platform's value proposition to internal and external stakeholders.

Engineering Manager - Developer Platform

Company: Lattice

Location: USA

Posted Nov 11, 2024

The job posting is for an engineering manager position at Lattice, where the candidate will lead and grow engineering teams, develop engineers, and ensure a delightful experience for customers. The company offers a range of benefits, including competitive salary, stock options, and a 401k retirement plan.

Senior Solutions Architect

Company: Grafana Labs

Location: USA

Posted Nov 11, 2024

The job posting is for a Solutions Architect ProServ to join the Customer Experience CX team at Grafana Labs. The role involves providing customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. The ideal candidate should have 5+ years of experience working on deployment teams, direct experience with o11y, and excellent communication skills.

Senior Director - Professional Services

Company: GitLab

Location: USA

Posted Nov 11, 2024

GitLab is a software company that develops an AI-powered DevSecOps platform. They are looking for a Senior Director of Professional Services to lead a team of professional services managers, architects, engineers, and other staff. The role requires a blend of leadership, strategic planning, and client management skills.

Backend Engineer

Company: ElevenLabs

Location: USA

Posted Nov 11, 2024

ElevenLabs is a growth-stage startup looking for backend engineers to expand its system. The company has a unique mix of in-house machine learning research and strong product-led traction. The role involves building and maintaining the platform, improving existing products, and collaborating with other teams.

Senior Software Engineer - Metrics and Storage

Company: Weights & Biases

Location: USA

Posted Nov 11, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a leader to scale their metrics and storage engines to meet the needs of their growing userbase. The company has a strong team and a good reputation in the industry.

Engineering Manager - Ad Creative Management

Company: Reddit

Location: USA

Posted Nov 11, 2024

The Ad Creative Management team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team will build products to acquire, create, launch, and optimize creatives and assets for advertisers, and apply the latest technologies to solve customer problems.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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