Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Staff, Product Manager (L4) - User Authentication & Identity

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is looking for a Product Manager to join the User Authentication and Identity product team. The role involves crafting and delivering on the vision, strategy, and roadmap for the product portfolio. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Senior Backend Engineer II

Company: Degreed

Location: USA

Posted Nov 09, 2024

The role is for a Senior Backend Engineer to work on transforming and modernizing the core of the platform, with a focus on building scalable services and empowering product teams. The job requires expertise in C, collaboration, and problem-solving, as well as experience with agile methodologies and cloud expertise.

Business Development Representative

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Nov 09, 2024

WatchGuard is a global leader in network security and intelligence, offering a flexible work philosophy and a range of benefits. The company is committed to fostering an inclusive workplace and provides equal employment opportunities for all qualified employees.

Principal Consultant - Full Stack Drupal Developer

Company: Dynamo Technologies

Location: USA

Posted Nov 09, 2024

The job description is for a Full Stack Drupal Developer to support the US Forest Service. The job requires experience in Drupal development, web solutions, and enterprise solutions. The company, Dynamo, is an Equal OpportunityAffirmative Action employer.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Nov 09, 2024

The job summary describes the role of a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Commission Analyst

Company: Coursera

Location: USA

Posted Nov 09, 2024

The job overview describes a role in ensuring the accuracy and integrity of commission process for a global sales organization. The responsibilities include calculating and tracking commission payments, collaborating with cross-functional teams, and ensuring transparency and accuracy.

Senior Security Engineer

Company: Oyster

Location: USA

Posted Nov 09, 2024

Oyster is looking for a Senior Security Engineer to join their Engineering Team. The role requires strong technical skills, a collaborative mindset, and the ability to thrive in a dynamic environment. The engineer will work closely with cross-functional teams to ensure the security of Oyster's applications throughout the development lifecycle.

IT Software Engineering Intern

Company: Pinterest

Location: USA

Posted Nov 09, 2024

The internship program at Pinterest is looking for a candidate with intermediate skills in Python, JavaScript, and consuming REST APIs. The candidate will work on a specific technical project, collaborate with the team, and contribute to tangible projects that directly impact Pinterest.

Client Analytics Partner

Company: StackAdapt

Location: USA

Posted Nov 09, 2024

StackAdapt is a self-serve advertising platform that empowers companies to deliver outcomes and exceptional campaign performance. The company is looking for a Client Analytics Partner to develop and execute data-driven strategies, utilizing platform measurement solutions and analytics tools to support client strategy planning and reporting.

Manager - Reals and CS Programs

Company: Menlo Security

Location: USA

Posted Nov 09, 2024

Menlo Security is a cybersecurity company that provides cloud-based isolation platforms to protect organizations against cyberattacks. They are looking for a Manager of Renewals and Growth to own and execute the global renewal strategy for all of their renewals and programs. The successful candidate will be a proactive leader with creative sales experience, program management knowledge, and excellent business acumen.

Senior Security Consultant - Offensive Security

Company: Cyderes

Location: USA

Posted Nov 09, 2024

Cyderes is a cybersecurity services provider offering managed security services, identity and access management, and professional services to enterprise clients. They are looking for a Security Consultant to join their Offensive Security team to assist clients with various tasks, including threat analysis, report writing, and penetration testing.

Staff Analytics Engineer - Data Stewardship

Company: Airbnb

Location: USA

Posted Nov 09, 2024

Airbnb is seeking a Staff Analytics Engineer to join the Data Stewardship team. The role involves building strategies, programs, and tools to improve data quality, efficiency, and safety. The team is responsible for driving responsible data use, ensuring data is trustworthy and easy to use, and nurturing a data-inspired culture.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages