Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Fullstack Engineer - AI

Company: Aleph

Location: USA

Posted Nov 06, 2024

Aleph is a company that is redefining the world of Financial Planning and Analysis. They operate in an established software category with a multibillion TAM, but no clear winner. They are building a platform that centralizes all of a company's financial data and provides a seamless way to bring it into the tools finance teams are already using.

Principal Statistical Programmer (TA-Inflammation and immune system )

Company: ClinChoice

Location: USA

Posted Nov 06, 2024

ClinChoice is a global full-service CRO searching for a Principal Programmer AnalystConsultant to join one of their clients in Inflammation and Immune system TA Team. The role requires high technical skills and thorough industry knowledge to independently perform programming tasks.

Backend Engineer - AI

Company: Aleph

Location: USA

Posted Nov 06, 2024

Aleph is a financial planning and analysis software company that is redefining the industry. They have a unique approach and are building a platform that centralizes financial data and uses AI to make better decisions. They are hiring software engineers to lead the development of AI features and are looking for candidates with experience in AI, algorithms, and data structures.

Frontend Engineer - AI

Company: Aleph

Location: USA

Posted Nov 06, 2024

Aleph is a company that is redefining the world of Financial Planning and Analysis. They operate in an established software category with a multibillion TAM, but no clear winner. They are building a platform that centralizes all of a company's financial data and provides a seamless way to bring it into the tools finance teams are already using.

Senior Product Designer - Cash and Money Movement

Company: Wealthfront

Location: USA

Posted Nov 06, 2024

Wealthfront is looking for a senior product designer to focus on making money movement fast, transparent, and seamless. The role requires strong communication skills, critical thinking, and a high bar for craft and executional excellence.

Security Engineering Analyst

Company: Weights & Biases

Location: USA

Posted Nov 06, 2024

Weights amp Biases is seeking a dedicated and skilled Security Analyst to help safeguard their data applications and infrastructure from security threats. The ideal candidate will have hands-on experience in security operations, incident response, and vulnerability management.

Director of Design and User Research

Company: Nova Talent

Location: USA

Posted Nov 06, 2024

The job description is for a Director of Design and User Research at MileIQ, responsible for leading a team of designers and researchers to create user-centered design solutions. The role requires experience in product design, UX/UI design, and leading design teams.

Head of Risk Product

Company: Mercury

Location: USA

Posted Nov 06, 2024

Mercury is hiring a Head of Risk Product to help shape the fundamental character of Mercury through its next phase of scale. The role involves leading risk product across all of Mercury, delivering lovable product experiences to customers, and holistically managing risk, compliance, and regulation.

Incentive Compensation Administrator

Company: Grafana Labs

Location: USA

Posted Nov 06, 2024

The job posting is for an Incentive Compensation Administrator at a high-growth SaaS company. The role involves administration of the incentive compensation management system, data hygiene, and reconciling payout calculations. The job requires strong communication skills, experience in incentive compensation analysis, and ability to manage multiple high-priority projects.

Procurement Associate

Company: Cofactr

Location: USA

Posted Nov 06, 2024

Cofactr is a startup that empowers those who get critical work done by bridging gaps in traditional supply chain management. They offer a platform that revolutionizes the technical hardware supply chain, ensuring it is precise, efficient, and manageable. The company is looking for a Procurement Associate to join their team.

Vice President of Sales - Mass Market and eCommerce

Company: Yubico

Location: USA

Posted Nov 06, 2024

Yubico is a global company that provides security keys and solutions to make the internet more secure for everyone. They offer a range of products and services, including the YubiKey, which is a popular choice for secure login. The company has a strong mission and values, and is committed to making a positive impact on the world.

Payroll Implementation & Support Manager

Company: Lattice

Location: USA

Posted Nov 06, 2024

Lattice is seeking an experienced HRIS and Payroll Implementation and Support Manager to lead high-touch implementations and provide exceptional ongoing support for their HRIS and Payroll solutions.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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