Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Director, Global Strategy and Market Development

Company: GeneDX

Location: USA

Posted Nov 06, 2024

GeneDx is a company that provides personalized and actionable health insights through its exome and genome testing and interpretation services. They are looking for a business strategist and development representative to join their team and advance their commercial pipeline of genetic testing products.

Product Design Intern

Company: GitHub

Location: USA

Posted Nov 06, 2024

The job description is for a Product Design Intern at GitHub, where you will work on creating and evolving interfaces for millions of developers. You will collaborate with cross-functional teams and work on designing flows, prototypes, and high-fidelity mocks.

Associate CX Specialist

Company: Calm

Location: USA

Posted Nov 06, 2024

Calm is hiring a remote Customer Experience Specialist to provide exceptional customer support, handle escalated cases, and contribute to process improvement projects. The ideal candidate has previous experience in customer support, is passionate about meditation and mindfulness, and has strong written and verbal communication skills.

Senior ML Engineer, Applied Machine Learning

Company: Red Cell Partners

Location: USA

Posted Nov 06, 2024

Trase Systems is an AI company that empowers enterprise leaders to harness the full potential of AI without complexity and risks. They are looking for a Senior Machine Learning Engineer to advance their ML systems and contribute to the continuous improvement of their ML models.

Senior Marketing Technology Analyst

Company: Bounteous

Location: USA

Posted Nov 06, 2024

Bounteous x Accolite is seeking a Contract Marketing Technology Analyst to support high-impact Marketing Technology implementations and ongoing omnichannel digital marketing optimization efforts for clients. The role requires a solid grasp of industry trends, campaign management best practices, and marketing technologies.

Director, Research + Intelligence

Company: Harborglobal

Location: USA

Posted Nov 06, 2024

Harbor is seeking a Director for its Research and Intelligence Practice Group. The Director will oversee the Library Information + Asset Management department, manage a team, and collaborate with other departments to provide exceptional support to clients. The ideal candidate will think creatively, foster a culture of continuous improvement, and strive for excellence.

Manager, Talent Acquisition

Company: Dbtlabsinc

Location: USA

Posted Nov 06, 2024

dbt Labs is a company that helps analysts create and disseminate organizational knowledge. They have a mission to help analysts create and disseminate organizational knowledge and have been successful in doing so. The company is looking for a Manager of GTM Talent Acquisition to lead the charge in shaping and driving a global recruitment strategy.

Political Analytics Lead

Company: Goodparty

Location: USA

Posted Nov 06, 2024

GoodPartyorg is a startup that aims to make people matter more than money in democracy. They are looking for a Political Data Analytics Lead to help build a grassroots revolution and empower independent candidates to run and win local and state-level campaigns. The company offers a range of benefits, including unlimited PTO, health insurance, and a competitive salary.

Energy Efficiency Project Manager II

Company: Energy Solutions

Location: USA

Posted Nov 06, 2024

Energy Solutions is seeking an Energy Efficiency Project Manager II to join their team. The role involves managing a program to promote energy efficiency in Illinois, working with a team to develop and implement solutions, and interacting with clients and stakeholders. The company offers a competitive salary, benefits package, and opportunities for professional growth.

Project Manager

Company: KinderSystems

Location: USA

Posted Nov 06, 2024

KinderSystems is a leading provider of subsidy management software, offering a range of solutions to state agencies, Head Start programs, and child care providers. As a Project Manager, you will be responsible for managing projects, ensuring customer satisfaction, and providing support to customers.

Operations Coordinator

Company: Gouspack

Location: USA

Posted Nov 06, 2024

USPack is a leading logistics provider that focuses on helping businesses win in the delivery economy. They prioritize their employees' growth and development, and offer benefits such as 401K, health insurance, and paid time off. The company values integrity, passion for service, collaboration, accountability, and innovation.

Key Account Manager

Company: soona

Location: USA

Posted Nov 06, 2024

The Key Account Manager role at soona involves driving revenue and upsells with existing customers, creating and executing a strategic plan to achieve and exceed revenue targets. The ideal candidate should have experience in sales, account management, and be able to work in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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