Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Junior Solutions Architect

Company: 1Password

Location: USA

Posted Oct 22, 2024

The job posting is for a Junior Solutions Architect position at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves working with customers to implement 1Password products and technical solutions, and collaborating with the Solutions Engineering team to develop and refine solutions. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Senior data analyst (L3)

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Senior Data Analyst to join their Enterprise Strategy and Operations team. The role involves conducting multidisciplinary analysis, developing data products, and working with cross-functional teams to drive revenue growth initiatives.

Copywriter - Product Marketing

Company: Zepz

Location: USA

Posted Oct 22, 2024

The Copywriter Product Marketing role involves crafting engaging content about products, collaborating with teams, and using data to inform decisions. The ideal candidate has experience in product marketing, excellent writing skills, and the ability to explain complex concepts in simple terms.

Software Development Engineer III - Maps API

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides tools for organizations to create customized experiences. The company is looking for a Software Development Engineer III to join their Maps API team, responsible for balancing rapid development and reliability. The role requires experience in NodeJS, Python, TypeScript, and AWS, as well as a high-quality mindset and ability to work independently.

Paid Advertising Manager - The Ascent

Company: The Motley Fool

Location: USA

Posted Oct 22, 2024

The Motley Fool is a company that provides investment recommendations and personal finance guidance. They are looking for a Paid Advertising Manager to own direct response affiliate marketing budgets for various personal finance verticals within Google and Microsoft Ads.

Principal Product Designer - AI

Company: HubSpot

Location: USA

Posted Oct 22, 2024

The job posting is for a Principal Product Designer at HubSpot, where you'll have a seat at the table from Day 1, co-own a significant part of the product, and have autonomy to drive its strategy and vision. The company values people who bring unique perspectives and add new knowledge to the team.

Senior Product Manager - Voice Recordings

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Recordings Product Manager to grow their Voice Recordings product, with responsibilities including owning developer interfaces, driving the roadmap, and developing new pricing and packaging. The company values diversity, equity, and inclusion, and offers competitive pay, generous time off, and a range of benefits.

Senior Machine Learning Engineer - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for a Senior Machine Learning Engineer position at Splice AI, where the team is dedicated to pushing the boundaries of artificial intelligence applied to audio data. The job requires a strong background in machine learning, with experience in designing, training, and deploying generative models. The team is passionate and creative, and the job offers a competitive national pay range of $165,000 to $206,000.

Director of Engineering - Machine Learning Platform

Company: Reddit

Location: USA

Posted Oct 22, 2024

Reddit is seeking an experienced Director of Machine Learning to lead and manage machine learning teams and projects, focusing on enhancing and optimizing recommender systems and distribution channels. The role involves developing a comprehensive platform strategy, overseeing project execution, and collaborating with cross-functional teams.

Staff Software Engineer (Full stack)

Company: Scribd

Location: USA

Posted Oct 22, 2024

Scribd is seeking a highly experienced Staff Software Engineer to lead their efforts in designing and implementing enterprise-level automation frameworks, driving strategic quality initiatives, and ensuring software meets the highest standards of quality and reliability.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Oct 22, 2024

The job posting is for a backend developer position at Coalition, a company that develops a cyber policy platform. The role involves building high-quality APIs, designing systems, and collaborating with cross-functional teams. The company offers competitive compensation, flexible PTO, and wellness programs.

Sr. Applied Machine Learning Researcher - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for an Applied Researcher position at Splice, a company that uses Generative AI to augment and extend the sonic boundaries of music. The ideal candidate will have experience in Generative models for audio using Latent Diffusion and symbolic music generation techniques based on Transformer architectures. The job requires a PhD or Masters degree in Electrical Engineering or Computer Science, and experience in Digital Signal Processing and deep learning frameworks.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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