Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Security Analytics - Senior Fullstack Software Engineer

Company: Elastic

Location: USA

Posted Oct 14, 2024

The role involves building detection and alerting features for the Elastic Security product, requiring deep technical skills, innovative thinking, and a passion for performance optimization. The team is diverse and distributed, working remotely with people from various countries.

Manager, People Insights & Analytics

Company: StitchFix

Location: USA

Posted Oct 14, 2024

Stitch Fix is a leading online personal styling service that helps people discover their personal style. They are searching for a Manager People Insights and Analytics role, requiring expertise in talent analytics, employee listening, and people data management. The company values integrity, innovation, and trust, and offers comprehensive compensation packages and inclusive health and wellness benefits.

Software Engineering Manager - Infrastructure

Company: Workiva

Location: USA

Posted Oct 14, 2024

Workiva is looking for an Engineering Manager to lead their Cloud Infrastructure team, ensuring the reliability, security, and scalability of their cloud platform. The ideal candidate will have experience in managing complex projects, people management, and cloud infrastructure.

Data Engineer - Personalization

Company: Spotify

Location: USA

Posted Oct 14, 2024

The job posting is for a Data Engineer with backend experience to join Spotify's Personalization team. The team is looking for someone to help develop and shape the way Spotify recommendations work. The job requires building large-scale data pipelines, developing and deploying Java services, and collaborating with other engineers and stakeholders.

UX Developer

Company: paytronix

Location: USA

Posted Oct 14, 2024

Paytronix is a digital guest engagement platform for the hospitality industry, offering innovative solutions for loyalty programs, online ordering, and more. The company is looking for a frontend developer with experience in Vuejs, HTML5, CSS3, and JavaScript to join their team.

Staff Backline Engineer - Platform

Company: Databricks

Location: USA

Posted Oct 14, 2024

The job description is for a Backline Technical Solutions Engineer who will help customers with the Databricks platform. The role requires expertise in scripting, troubleshooting, and experience with big data computing environments. The job offers a range of responsibilities, including troubleshooting, providing guidance, and contributing to automation and tooling programs.

Content Writer

Company: Agorapulse

Location: USA

Posted Oct 14, 2024

Agorapulse is a social media management software company that is looking for a content writer to join their team. The company is described as a scaleup with a great work-life balance, and the role involves writing content for publication on the company's website and social media channels.

Managing Director

Company: Mercy For Animals

Location: USA

Posted Oct 14, 2024

Mercy For Animals is seeking a Managing Director to lead their work in the United States and Canada. The ideal candidate will have experience in executive management, farmed animal welfare, and building and managing teams. The role involves providing operational leadership, developing and executing strategy, and ensuring compliance with organizational policies and procedures.

Manager II - Technical Program Management

Company: Pinterest

Location: USA

Posted Oct 14, 2024

The PinTech team at Pinterest is looking for a Manager II Technical Program Management to lead a team of Technical Program Managers, Product Specialists, and a vendor engineering team. The role involves supporting PinTech teams, collaborating with engineering teams, and developing API strategies.

Contributing Faculty - MSN SP

Company: Adtalem Global Education

Location: USA

Posted Oct 14, 2024

Walden University is a pioneer in student-centered distance education, dedicated to high academic standards and helping students make a difference in their professions and communities. The university values inclusive teaching and learning, and its faculty members are committed to supporting students' academic and professional growth.

Financial Crimes Controls Lead

Company: Stripe

Location: USA

Posted Oct 14, 2024

The job posting is for a Financial Crimes amp Supportability Controls team member at Stripe. The team is responsible for developing implementing and managing effective financial crime controls to mitigate risks associated with money laundering sanctions and other financial crimes. The role requires an organized and detailoriented professional with a strong commitment to financial crimes risk management.

Provider Recruitment Associate

Company: Privia Health

Location: USA

Posted Oct 14, 2024

The job description is for a Provider Recruitment Associate at Privia Health, a technology-driven national physician enablement company. The role involves supporting the growth of the company by assisting with the logistics of the recruitment process, developing and maintaining a working knowledge of the practice model and regional communities, and managing sourcing activities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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