Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Finance Manager (SQL Required)

Company: Nova Talent

Location: USA

Posted Oct 14, 2024

The job posting is seeking a results-driven Finance Manager to provide data-driven insights to guide strategic decision-making. The ideal candidate has experience in financial analysis, SQL, and data visualization, and is comfortable working independently and as part of a cross-functional team.

Contact Center Operations Manager

Company: QuinStreet

Location: USA

Posted Oct 14, 2024

The job description is for an Operations Manager to oversee the technical management of the Five9 telephony system and operational coordination between teams. The role requires expertise in telephony system administration, operations management, and compliance. The candidate will handle system performance monitoring, forecasting, and driving alignment between telephony workflows and business processes.

Sr. Finance Associate

Company: G-P

Location: USA

Posted Oct 14, 2024

The company GP is looking for an accounting professional to join their team. The job involves financial close processes, consolidation, and analysis. The company offers a competitive compensation package, benefits, and perks. The job requires 25 years of progressive accounting experience, a bachelor's degree in accounting, and a CPA license.

Senior Security Engineer

Company: 1Password

Location: USA

Posted Oct 14, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are committed to customer privacy and security, and are looking for an experienced technical leader to champion security engineering efforts across their platform.

Building Engineer - FDD

Company: Willow

Location: USA

Posted Oct 14, 2024

Willow is a company that has grown from a startup to serving customers globally. They are looking for an individual to join their team as an Activate Technology Engineer. The role involves delivering customer value through their product capabilities and translating domain expertise into rule-based expressions. The company offers flexible working arrangements, parental leave, and a vibrant workplace that celebrates diversity and inclusivity.

Senior Executive Assistant

Company: National Immigration Law Center

Location: USA

Posted Oct 14, 2024

The Senior Executive Assistant will provide executive-level support to the President, maintaining complex schedules, coordinating meetings, and processing expense reports. The ideal candidate will have strong written and verbal communication skills, administrative project management, and organizational skills.

Associate Solutions Engineer - HRIS

Company: Lattice

Location: USA

Posted Oct 14, 2024

The job posting is for a Solutions Engineering role at Lattice, where the candidate will work closely with the Sales and Relationship Management teams to drive revenue growth. The role requires experience in HRIS and payroll, and the candidate will be responsible for supporting presales technical discovery and executive presentations, delivering product demonstrations, and serving as a technical advisor.

Account Executive

Company: Recharge

Location: USA

Posted Oct 14, 2024

The job posting is looking for an Account Executive to drive growth opportunities by identifying, targeting, and closing new business. The role requires a strong work ethic, excellent communication skills, and experience in inside technology sales.

Paralegal Manager

Company: National Immigration Law Center

Location: USA

Posted Oct 14, 2024

The Paralegal Manager is responsible for leading a team of paralegals and supporting the Legal Department's litigation docket. The ideal candidate has deep technical skills and expertise as a litigation paralegal, and a strong commitment to NILC's mission.

Manager - Platform Accounting

Company: Kraken

Location: USA

Posted Oct 14, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Recruiter - Go To Market (GTM)

Company: Apollo

Location: USA

Posted Oct 14, 2024

Apollo is looking for a highly consultative recruiter to join their GTM Talent Acquisition team. The role involves partnering closely with hiring managers, focusing on quality over quantity, and driving the business forward. The company offers competitive market-informed compensation, equity, and benefits.

Account Executive - Strategic

Company: Stripe

Location: USA

Posted Oct 14, 2024

The job posting is for an Enterprise Account Executive at Stripe, a financial infrastructure platform. The role involves managing existing relationships, identifying new opportunities, and expanding Stripe's footprint within existing accounts. The ideal candidate has 10+ years of sales experience, technical knowledge, and strong presentation skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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