Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Principal Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Oct 13, 2024

ScienceLogic is looking for a Principal Site Reliability Engineer to join their team. The company is going through a product transformation and is responsible for the design, deployment, and maintenance of the Cloud Infrastructure used for running their revenue-generating SaaS product line. The ideal candidate will have experience with cloud technologies, automation, and the SRE discipline.

Senior Business Analyst

Company: Citizant

Location: USA

Posted Oct 13, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and offers excellent compensation and benefits to its associates.

Senior Backend Engineer - Grafana Backend Services

Company: Grafana Labs

Location: USA

Posted Oct 13, 2024

The job posting is looking for a Senior Backend Engineer with experience in GoLang to join the Grafana Backend Services squad. The team's mission is to deliver the best Grafana service to customers. The job responsibilities include working with the team to deliver new functionality, contributing to design documents, and mentoring junior engineers.

Mid-Market Customer Success Manager

Company: Newsela

Location: USA

Posted Oct 13, 2024

The role of MidMarket Customer Success Manager at Newsela involves managing a portfolio of accounts, building partnerships, and driving company results. The role requires experience in EdTech, client success planning, and relationship building. The company offers a range of benefits, including flexible PTO, work from home options, and professional development opportunities.

Product Manager - Retro Funding

Company: Optimism Unlimited

Location: USA

Posted Oct 13, 2024

The role involves leading the development and scaling of the Retro Funding infrastructure, including overseeing the creation and refinement of various components, and collaborating with the design team to develop the user experience. The ideal candidate has a deep interest in Web3 and blockchain technologies, and experience in product management, decentralized governance systems, and shipping Web3 products.

Senior Project Manager

Company: Energy Solutions

Location: USA

Posted Oct 13, 2024

Energy Solutions is looking for a Senior Project Manager to support their Emerging Technologies Implementation work. The company focuses on market-based programs to deliver large-scale energy, carbon, and water-use savings. The role involves crafting program vision, facilitating progress, and communicating with stakeholders.

Data Science Manager

Company: Stripe

Location: USA

Posted Oct 13, 2024

Stripe is a financial infrastructure platform that helps businesses accept payments, grow revenue, and accelerate new business opportunities. The company is looking for a Data Science Manager to lead a team of data scientists and drive the development of data-driven products and strategies.

Delegation Program Manager

Company: Optimism Unlimited

Location: USA

Posted Oct 13, 2024

The text describes the importance of balanced voting power distribution and effective delegation in Optimism governance. It outlines the role responsibilities of the Delegation Program Manager, including developing a holistic strategy, designing and shipping experiments, and directing cross-functional initiatives. The text also highlights the skills required for the role, including previous experience in strategy, project, and product management, as well as analytical and experimental problem-solving skills.

Delivery Operations Associate

Company: Nava

Location: USA

Posted Oct 13, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

VP of Sales

Company: Ripjar

Location: USA

Posted Oct 13, 2024

Ripjar is a company that specializes in developing software and data products to help governments and organizations combat serious financial crime. They are looking for a VP of Sales to lead their new business sales activities in North America and grow a quality sales team to maximize business revenue streams.

Senior Accountant

Company: Optimism Unlimited

Location: USA

Posted Oct 13, 2024

The job description is for a chartered accountant with experience in managing day-to-day accounting operations, preparing financial statements, and managing cryptocurrency transactions. The ideal candidate should have strong technical accounting ability, proficiency in accounting software, and excellent analytical and problem-solving skills.

Manager - FP&A

Company: Olo

Location: USA

Posted Oct 13, 2024

Olo is a leading restaurant technology provider that helps brands increase orders, streamline operations, and improve the guest experience. The company is looking for an experienced finance professional to join its revenue planning and analysis function.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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