Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Director, Global Regulatory Affairs Labeling

Company: Ultragenyx Pharmaceutical Inc.

Location: USA

Posted Oct 12, 2024

Ultragenyx is a biopharma company that aims to lead the future of rare disease medicine by taking real impactful action to care for patients and people. They believe in creating a supportive and inclusive environment for employees and want to be an organization where people would be proud to work.

AWS DevSecOps Consultant

Company: Trility

Location: USA

Posted Oct 12, 2024

Trility is a company that values collaboration, flexibility, and remote work. They are seeking a Senior AWS DevSecOps Consultant who is an expert in the field and has experience with cloud-based environments, infrastructure-as-code, and security frameworks. The company offers a range of benefits, including paid time off, comprehensive benefits, and sponsored learning opportunities.

Senior Director, Revenue Marketing

Company: Narvar Inc.

Location: USA

Posted Oct 12, 2024

Narvar is seeking a Senior Director of Revenue Marketing to lead marketing campaigns and drive revenue growth. The role requires a creative, data-driven leader with experience in Account-Based Marketing and a passion for driving results.

Software QA Tester

Company: Metrum Research Group

Location: USA

Posted Oct 13, 2024

Metrum Research Group is a leading provider of clinical trial statistical analysis software solutions. The company offers opportunities for professional growth and career advancement in a collaborative and supportive culture. As a Software QA Tester, you will play a crucial role in ensuring the quality of their software offerings.

Quality Assurance Specialist

Company: Verra Mobility

Location: USA

Posted Oct 12, 2024

Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions to help the world move safely and easily. The company operates with a people-first philosophy and approach, seeking to grow aggressively while maintaining its core values.

Director Customer Success and Account Management

Company: GoodTime

Location: USA

Posted Oct 13, 2024

GoodTime is a company that empowers individuals and organizations to achieve better outcomes from their hiring process. They offer a platform that automates scheduling, ensures the right participants are involved, and delivers actionable insights to foster more effective interviews. The company is redefining how businesses recruit and meet, and they are looking for a Customer Success and Account Manager Director to work closely with their team to minimize attrition and maximize growth potential.

Manager, Analytics

Company: dentsu

Location: USA

Posted Oct 13, 2024

The job description is for a Manager position at Merkle, a leading technology-enabled customer experience management company. The role involves leading a team to manage data collection, develop processes, and drive innovation in analytics. The company is committed to diversity and inclusion, and offers a range of benefits.

Performance Marketing Account Manager

Company: Level Agency

Location: USA

Posted Oct 12, 2024

Level Agency is a leading full-service interactive agency headquartered in Pittsburgh, seeking an experienced and motivated Account Manager to join their team. The successful candidate will drive client success through cross-department project management, showcasing their proficiency in digital marketing platforms, and building trusted client relationships.

Senior Director, Lifecycle, Growth, & MarTech

Company: Twin Health

Location: USA

Posted Oct 13, 2024

Twin Health is a company that empowers people to reverse, prevent, and improve chronic metabolic diseases. They have a unique approach to healthcare, using a digital twin of each individual's metabolism to make personalized decisions. The company is passionate about improving health and happiness, and is committed to delivering an outstanding culture and experience for its employees.

HR Experience Benefits Specialist

Company: Deel

Location: USA

Posted Oct 13, 2024

Deel is a company that helps businesses hire anyone anywhere easily. They have a global team and offer a platform to connect companies with talent worldwide. The company is committed to fostering a diverse global economy and has a strong focus on inclusivity and access for all.

Program Manager

Company: Appen 2

Location: USA

Posted Oct 12, 2024

Appen is a leader in AI enablement, providing data annotation and model evaluation services to organizations. The company has a global crowd of over 1 million contributors and utilizes AI-assisted data annotation platform to collect and label various types of data. Appen is trusted by the world's largest technology companies and is committed to creating an inclusive and diverse workplace.

Principal Product Operations Manager

Company: Apollo.io

Location: USA

Posted Oct 12, 2024

Apolloio is a leading go-to-market solution for revenue teams, providing sales and marketing teams with access to verified contact data and tools to engage and convert contacts. The company is growing rapidly and is looking for a Principal Product Operations Manager to join its team.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages