Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Engineering Manager - Commenting Experience

Company: Reddit

Location: USA

Posted Oct 05, 2024

The job posting is for a high-impact role in the Commenting Experience team, responsible for driving technical and product strategy for one of the largest sites in the world. The team is looking for a leader who can build and operate a high-caliber inclusive team of engineers, work cross-functionally, and contribute to standards that improve developer workflows.

Brand Copywriter

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Brand Copywriter to help develop and socialize writing guides, partner with other writing teams, and bring best-in-class storytelling to life. The ideal candidate has 4+ years of experience as a copywriter, a portfolio of writing samples, and experience working cross-functionally.

Customer Experience Research Associate

Company: Fors Marsh

Location: USA

Posted Oct 05, 2024

Fors Marsh is a company that takes on issues that matter, working together as a team to shape systems that shape lives. They are committed to problem-solving and forming partnerships that balance purpose, people, planet, and profit. They are looking for a Customer Experience Research Associate to join their Opportunity and Mobility team, with a focus on optimizing government services and improving citizen experiences.

Manager, Actuarial Services

Company: Imaginepediatrics

Location: USA

Posted Oct 05, 2024

Imagine Pediatrics is a pediatrician-led medical group that provides virtual-first care services to children with complex medical conditions. They aim to reimagine pediatric healthcare by challenging old approaches and seeking new ways to improve the health and lives of children. The company values diversity, equity, and inclusion, and is committed to creating a world where every child gets the care and support they deserve.

Grants Manager

Company: Mozilla

Location: USA

Posted Oct 05, 2024

The Mozilla Foundation is looking for a dedicated Grants Manager to join their Partnerships Team. The role involves managing grants from private foundations, US and foreign government agencies, and corporations. The ideal candidate will have at least 5 years of grants management experience and strong comfort with fund accounting concepts and GAAP.

Senior Product Marketing Manager - Industry Marketing

Company: GitLab

Location: USA

Posted Oct 05, 2024

The job posting is for a Product Marketing Manager at GitLab, responsible for developing marketing collateral, researching industry trends, and working with cross-functional teams. The ideal candidate has experience in enterprise software marketing, a strong background in the automotive or manufacturing industry, and excellent writing skills.

Surgical Pathologist

Company: Northwell Health Physician Partners

Location: MT. KISCO & SLEEPY HOLLOW, NEW YORK (USA)

Posted Oct 05, 2024

Northern Westchester & Phelps Memorial Hospitals are seeking a full-time AP/CP board certified/eligible Surgical Pathologist. The hospitals offer state-of-the-art technology, world-class patient care, and are part of Northwell Health system, one of the largest health systems in the country. Departmental support is ample with daily consensus conferences and virtual meetings for consultation with experts. Northwell Health offers a competitive salary and benefits package, and an academic appointment with The Zucker School of Medicine at Hofstra/Northwell is available.

Senior ML Engineer - Search & Recommendation Relevance

Company: Reddit

Location: USA

Posted Oct 05, 2024

The role is for a Senior Machine Learning Engineer to build and iterate on Guides, a next-generation AI-driven search product. The person will be responsible for designing and building pipelines and algorithms that make it easy for users to find answers.

Vice President, Demand Generation

Company: Dbtlabsinc

Location: USA

Posted Oct 05, 2024

dbt Labs is a company that helps analysts create and disseminate organizational knowledge. They have developed a tool called dbt that is used by 30,000 companies every week. The company is looking for a Vice President of Demand Generation and Revenue Marketing to lead their marketing efforts.

Software Engineer - ML Ranking Platform

Company: Reddit

Location: USA

Posted Oct 05, 2024

The job posting is for a Software Engineer position on the ML Ranking Platform team at Reddit. The team builds and runs services that coordinate contextualized and personalized ranking on Reddit. The role involves designing and implementing the next generation backend ranking systems, exploring new technologies, and writing efficient and scalable code.

Product Marketing Manager - Credit

Company: Plaid

Location: USA

Posted Oct 05, 2024

Plaid is looking for a Product Marketing Manager to drive adoption and revenue of their Credit solutions. The company is dedicated to empowering financial transformation and building tools for developers to create their own products.

Director - Marketing Strategy and Operations

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Director of Marketing Strategy and Operations to join their Growth Marketing team. The role involves leading and mentoring a team, improving marketing infrastructure, and driving growth. The ideal candidate has 10+ years of experience in marketing strategy and operations, with a datadriven mindset and strong analytical skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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