Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior iOS Engineer

Company: Grow Therapy

Location: USA

Posted Sep 30, 2024

Grow Therapy is looking for a Senior iOS developer to help ship their first mobile application. The role requires a deep understanding of iOS development and a passion for building exceptional user experiences.

Customer Success Manager

Company: Bluesight

Location: USA

Posted Sep 30, 2024

Bluesight is a high-growth healthcare information technology company seeking a Customer Success Manager to develop trusted relationships with hospital customers and ensure their long-term success.

Commercial Strategy Lead

Company: Memora Health

Location: USA

Posted Sep 30, 2024

The Commercial Strategy Lead will have a critical role in driving the success of Memora's commercial efforts. The ideal candidate will have a deep understanding of the healthcare ecosystem and the ability to work cross-functionally with teams. The role will give applicants exposure to the full operations of a GTM function and the opportunity to own execution across the function.

Customer Success Manager

Company: Venafi

Location: USA

Posted Sep 30, 2024

The job posting is for a Customer Success Manager at Venafi, a company that specializes in machine identity management. The role involves managing customer relationships, educating customers on the value of machine identity management, and helping them achieve their business outcomes. The ideal candidate will have experience in software customer experience management, excellent communication and presentation skills, and a scrappy mentality.

NetSuite Systems Manager

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

The job posting is seeking an experienced Netsuite Systems Manager to join the Finance Systems team. The role involves administration, configuration, and support of the Netsuite ERP system, as well as program management and dashboard creation.

Product Support Representative

Company: Nextech

Location: USA

Posted Sep 30, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Product Support Representative role is responsible for providing frontline support for customer questions and issues, and requires excellent technical and communication skills.

Support Engineer

Company: GitLab

Location: USA

Posted Sep 30, 2024

The role of Support Engineer at GitLab involves collaborating with various teams to resolve customer issues, troubleshooting complex problems, and contributing to the development of the product. The team is collaborative and flexible, with a focus on transparency and employee well-being.

Full Stack Software Engineer - Catering

Company: Olo

Location: USA

Posted Sep 30, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. The company is looking for a Software Engineer to join its Catering team, which builds innovative tools to optimize and streamline restaurant operations. The role involves designing reliable solutions, observing system performance, and resolving production incidents. Olo offers a remote-friendly work environment, great benefits, and a competitive salary range.

Senior Security Engineer

Company: Mattermost

Location: USA

Posted Sep 30, 2024

Mattermost is a secure collaboration platform that provides workflow-centric collaboration for technical and operational teams. The company is seeking a senior security engineer to help monitor and maintain its security infrastructure.

Cobalt Core Pentester

Company: Cobalt

Location: USA

Posted Sep 30, 2024

The Cobalt Core is a community of skilled security pentesters who are passionate about their work and strive to be at the top of their game. They believe in sharing ideas and collaborating with peers to achieve good results. The community is looking for experienced pentesters who are eager to contribute and participate in pentests.

IT Manager

Company: Grow Therapy

Location: USA

Posted Sep 30, 2024

The job posting is looking for a skilled IT Manager to lead a team of 4 IT professionals and support the company's growth. The responsibilities include leading and mentoring the team, owning and developing IT operations, and establishing IT policies. The salary range is $107,681 to $161,878 USD.

Senior Product Marketing Manager

Company: Venafi

Location: USA

Posted Sep 30, 2024

Venafi is looking for a Senior Product Marketing professional to manage and protect machine identities. The ideal candidate will have experience in security marketing, sales engineering, and product management, and a passion for the cybersecurity space.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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