Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Technical Support Developer - Databases

Company: Airbyte

Location: USA

Posted Sep 30, 2024

The job posting is for a Layer 3 Support Engineer Databases position, requiring experience in data engineering, software engineering, and working with databases. The role involves providing technical assistance, debugging, and resolving complex technical issues. The job offers a competitive salary and equity package, and is a remote opportunity in the USA.

Social Media Specialist

Company: Taskrabbit

Location: USA

Posted Sep 30, 2024

The job posting is for a Social Media Specialist role at Taskrabbit, responsible for building the brand's personality across social media, managing content strategy, and working with key stakeholders. The ideal candidate is creative, strategic, and passionate about social media.

Backend Engineer - Foundations: Import and Integrate

Company: GitLab

Location: USA

Posted Sep 30, 2024

The role of Backend Engineer at GitLab involves shaping user experiences, collaborating with teams, and developing features. The team is focused on building and improving features for data migration, access control, and DevOps processes. The role requires significant professional experience, proficiency in Ruby on Rails, and ability to work in a remote environment.

Sr. Cloud Engineer

Company: SmithRx

Location: USA

Posted Sep 30, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. They are looking for an Sr Cloud Engineer to help build and maintain a container-based infrastructure and develop CICD pipelines in AWS.

Commercial Counsel

Company: Modern Health

Location: USA

Posted Sep 30, 2024

The role is for an attorney to work on a wide range of transactional work, including agreements with customers, service partners, and vendors. The position involves leading negotiations, drafting commercial agreements, and providing legal guidance to various teams. The company offers a range of benefits, including flexible work arrangements, professional development opportunities, and wellness programs.

Sr DevOps Engineer III

Company: Aya Healthcare

Location: USA

Posted Sep 30, 2024

Aya Healthcare is a rapidly growing workforce solutions provider in the healthcare industry, offering a range of benefits and opportunities for employees. The company is looking for a Sr DevOps Engineer to join their team, with a focus on designing and building scalable and secure infrastructure patterns and platform integrations.

Practitioner Campaign Associate

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 30, 2024

American Specialty Health Incorporated is seeking a dynamic and engaging Practitioner Campaign Associate to join their team. The role involves supporting the practitioner recruitment team with prelaunch and execute campaigns, making outbound telephone calls, and conducting data research.

Social Media Specialist

Company: Taskrabbit

Location: USA

Posted Sep 30, 2024

The job posting is for a Social Media Specialist role at Taskrabbit, responsible for building the brand's personality across social media, managing content strategy, and working with key stakeholders. The ideal candidate is creative, strategic, and passionate about social media.

Financial Analyst - Strategic Finance

Company: hims & hers

Location: USA

Posted Sep 30, 2024

The job posting is looking for a Financial Analyst to join the strategic finance organization. The role involves building and maintaining financial models, revenue forecasts, and customer lifetime value calculations. The ideal candidate has a BS in Finance or Accounting, 2+ years of experience in analytical financial roles, and strong analytical and problem-solving skills.

Director, Product Management

Company: Plotly

Location: USA

Posted Sep 30, 2024

Plotly is a company that builds tools for data scientists to tell stories and generate data visualizations. They are looking for a Director of Product Management to lead their product team and design initiatives. The job requires experience in product management, technical expertise, and leadership skills.

Data Scientist

Company: Gauntlet

Location: USA

Posted Sep 30, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics. They manage market risk, optimize growth, and ensure economic safety for protocols. They are looking to hire experienced Data Scientists to help new and established protocols better understand the systems they've built.

Program Manager, Strong Cities

Company: Institute for Strategic Dialogue (ISD)

Location: USA

Posted Sep 30, 2024

The Institute for Strategic Dialogue (ISD) is a nonprofit organization dedicated to safeguarding democracy and reversing the rising tide of hate, extremism, and disinformation in the United States. They are seeking a Program Manager to work on a newly funded program and partnership with the National League of Cities, focusing on mayors and other local elected leaders and local governments across the United States.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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