Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Managing Counsel, Commercial Contracts

Company: AlphaSense

Location: USA

Posted Sep 30, 2024

AlphaSense is a company that provides market intelligence and search built on proven AI, with a universe of public and private content. They are looking for a Managing Counsel of Commercial Contracts to join their legal team, with a focus on drafting, reviewing, and negotiating commercial contracts.

Licensed Insurance Agent

Company: Concentrix

Location: USA

Posted Sep 30, 2024

The job posting is for a Licensed Insurance Agent position at Concentrix, a global organization that values diversity, inclusivity, and customer experience. The role involves working from home, providing customer service, and resolving routine problems. The company offers a range of benefits, including paid training, performance-based incentives, and a comprehensive employee assistance program.

Senior Engineering Manager

Company: ReifyHealth

Location: USA

Posted Sep 30, 2024

OneStudyTeam is a company that specializes in speeding up clinical trials and improving patient outcomes. They offer a cloud-based platform that enables research sites, sponsors, and stakeholders to work together more effectively. The company is trusted by large biopharmaceutical companies and is available in over 100 countries.

Customer Support Specialist

Company: Immersive Labs

Location: USA

Posted Sep 30, 2024

Immersive Labs is a cybersecurity company that provides a SaaS platform for continuous assessment and improvement of cyber capabilities. They are looking for a Customer Support Analyst to join their team, with a focus on providing best-in-class customer service and helping organizations optimize their cyber workforce.

Digital CRO Strategist

Company: Barrel

Location: USA

Posted Sep 30, 2024

Barrel is a digital agency looking for a freelance Digital CRO Strategist to collaborate with their team. The ideal candidate has experience in conversion rate optimization and can analyze user behavior, identify conversion barriers, and implement strategies to enhance the user experience and increase conversion rates.

Project Manager – Consumer SaaS Applications

Company: Bullpen Talent

Location: USA

Posted Sep 30, 2024

The job posting is looking for an experienced Project Manager with 10-15 years of experience to lead complex tech projects in a fast-paced startup environment. The ideal candidate will have a deep understanding of SaaS applications, Agile methodologies, and experience in driving cross-functional teams towards successful product launches.

Support Shift Lead

Company: Cleo

Location: USA

Posted Sep 30, 2024

Cleo is a cloud integration technology company that provides solutions for business outcomes. The Shift Lead role is responsible for leading a support team and providing world-class product support to customers.

Head of IT Security

Company: Creatio

Location: USA

Posted Sep 30, 2024

The job posting is looking for an experienced Head of IT Security with a background in IT product development to manage and oversee all information security matters within the company. The responsibilities include developing and implementing a thorough information security strategy, providing strategic direction and leadership for the Information Security team, and ensuring ongoing compliance with relevant regulations and standards.

Senior Solutions Engineer

Company: Coder

Location: USA

Posted Sep 30, 2024

Coder is looking for a Senior Solutions Engineer to partner with enterprise account managers, customer success, and product teams to build an ecosystem of technology partners. The role involves winning the hearts and minds of technical champions, crafting MVPs of integrated solutions, and delivering compelling demonstrations of Coder's capabilities.

Freelance New & Politics Writers

Company: GAMURS Group

Location: USA

Posted Sep 30, 2024

The Mary Sue is seeking freelance writers to cover breaking news in the political sphere with a feminist lens. The ideal candidate is a feminist with a knack for finding unique angles, can write quickly and accurately, and is comfortable with breaking news, especially in the LGBTQ+ community, race, and representation.

Software Engineer II

Company: Elastic

Location: USA

Posted Sep 30, 2024

The Ingest team is seeking a Software Engineer to join their UI and Integrations team within Platform Ingest. The team builds tools to efficiently collect, process, and ingest data at scale. The engineer will work on developing full-stack features for the Fleet and Integrations ecosystem, collaborating with product management, UX designers, and other engineering teams.

Content Writer

Company: Compose.ly

Location: USA

Posted Sep 30, 2024

The job posting is seeking a part-time Content Writer to join a client's team for a six-month contract. The writer will focus on creating high-quality content, including white papers, blog posts, emails, and social media copy. The role requires a writer with a clear factual writing style, capable of maintaining a tone centered on trust and safety.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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