Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Sr. Staff Product Designer - Search Experiences

Company: Pinterest

Location: USA

Posted Sep 27, 2024

Pinterest is looking for a Senior Staff Product Designer to support their Search Experiences Design team and build the future of Visual Search. The role requires 8+ years of experience in Product Design, high design craft, and the ability to work closely with cross-functional partners.

Engineering Manager - Credit Engineering

Company: Stripe

Location: USA

Posted Sep 27, 2024

Stripe is looking for an Engineering Manager to lead the Credit Engineering team, focusing on managing credit risk and increasing the GDP of the internet. The team aims to deeply understand businesses running on Stripe and support their ability to use Stripe without interruptions.

Staff Machine Learning Engineer - Marketing Technology

Company: Airbnb

Location: USA

Posted Sep 27, 2024

The text describes a job opportunity in Marketing Technology at Airbnb, focusing on building a platform for personalized marketing campaigns. The role involves working with large-scale data, collaborating with cross-functional partners, and leveraging machine learning tools and infrastructure.

Engineering Manager - Financial Crimes Engineering

Company: Stripe

Location: USA

Posted Sep 27, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for an engineering leader to build and drive the technical vision for its financial crime controls. The role requires a strong technical sense, ability to work cross-functionally, and experience in leading high-performing engineering teams.

Program Success Manager

Company: Sandberg Goldberg Bernthal Family Foundation

Location: USA

Posted Sep 27, 2024

The Sandberg Goldberg Bernthal Family Foundation is seeking a Program Success Manager to help grow and scale their Lean In Girls program. The ideal candidate will have experience in operations, CRM management, and partner success, and will thrive in a startup environment.

Commercial Counsel

Company: Bazaarvoice

Location: USA

Posted Sep 27, 2024

The job posting is for a Commercial Counsel position at Bazaarvoice, requiring a highly organized and strategic thinker to advise on SaaS agreements and other commercial documents. The role involves collaboration with sales teams, negotiation, and providing training to internal clients.

Senior Analyst - Sales Strategy

Company: Twilio

Location: USA

Posted Sep 27, 2024

Twilio is looking for a Senior Analyst of Global Sales Strategy to own the delivery of strategic programs for the global Self-Service Digital Sales organization. The role requires exceptional communication skills, strategic thinking, and the ability to drive detailed operational excellence.

Customer Support Analyst

Company: Scribd

Location: USA

Posted Sep 27, 2024

The job posting is for a Customer Support Analyst position that requires data analysis, problem-solving, and communication skills. The ideal candidate is a self-starter who thrives in fast-paced environments and is passionate about improving the customer journey through data-driven insights.

Executive Assistant

Company: 1Password

Location: USA

Posted Sep 27, 2024

The job posting is for an Executive Assistant to the VP of Customer Experience at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role requires strong organizational skills, attention to detail, and the ability to work independently. The company offers a range of benefits, including health and wellbeing programs, growth opportunities, and a flexible work environment.

Senior Software Engineer - Guest & Host

Company: Airbnb

Location: USA

Posted Sep 27, 2024

The job posting is for a Senior Engineer in Pricing and Availability at Airbnb. The team is focused on quality, reliability, and simplifying the complexity of pricing and availability. The role involves leading large projects, mentoring engineers, and collaborating with internal teams. The company is committed to inclusion and diversity.

Senior Frontend Software Engineer - Host Calendar

Company: Airbnb

Location: USA

Posted Sep 27, 2024

The Host Calendar team is looking for a Senior Frontend Software Engineer to help create tools for Airbnb hosts. The role involves collaborating with cross-functional partners to design and deliver high-quality products, and working with engineering partners to develop Host calendar and availability functionality.

Physician - Telemedicine

Company: Curai

Location: USA

Posted Sep 27, 2024

Curai Health is a startup that aims to improve access to care at scale using AI-powered virtual clinics. They are seeking Family Practice Physicians to work remotely and provide primary care to patients. The company offers a competitive salary, benefits, and a collaborative work environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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