Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Vice President - Global Controller

Company: Mural

Location: USA

Posted Sep 25, 2024

The job posting is looking for a Global Controller to play a leading role in the Finance Operations department, responsible for managing the accounting and billing process, overseeing global accounting and banking records, and ensuring compliance with GAAP standards and regulatory requirements.

(Bilingual - Spanish) Sales Specialist, Billing

Company: brightwheel

Location: USA

Posted Sep 25, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. They are looking for a sales representative who is passionate about helping customers succeed and is fluent in Spanish. The role involves conducting sales demos, developing a sales strategy, and building relationships with key decision-makers.

Marketing Manager

Company: Eventbrite, Inc.

Location: USA

Posted Sep 25, 2024

Eventbrite's mission is to bring people together through live experiences, and they're working to achieve this by supporting creators and building a brand that consumers trust. The company is driven by data and customer-centric, and they're looking for a Brand Marketing Manager to help drive business impact through campaigns.

Communications Manager - Product & Launches

Company: Airbnb

Location: USA

Posted Sep 25, 2024

Airbnb is hiring a Communications Manager to join the Product and Launch Communications team. The role will support the product communications strategy and specifically our biannual launches with a focus on media relations. The team is responsible for telling the Airbnb story around the world and is looking for someone with 5+ years of relevant experience in a fast-paced collaborative environment.

Social Media Manager

Company: Muck Rack

Location: USA

Posted Sep 25, 2024

The job posting is looking for a creative and organized Social Media Manager to join their team. The role involves developing and executing social media strategies, creating engaging content, and managing social media calendars. The company is offering a competitive salary range of $97,000 to $120,000, depending on skills and experience.

Engineering Manager

Company: The Athletic Media Company

Location: USA

Posted Sep 25, 2024

The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams, and leagues. They are looking for an experienced engineering manager to grow and lead their team of engineers.

Senior Database Engineer

Company: Array

Location: USA

Posted Sep 25, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Strategic Finance Manager - Corporate Finance

Company: Apollo.io

Location: USA

Posted Sep 25, 2024

The job description is for a Manager Corporate Finance role in a hypergrowth company. The role involves partnering with leaders in Finance, People, Legal, and Information Security to drive corporate strategic initiatives. The job requires strong analytical and problem-solving skills, experience in corporate finance, and the ability to communicate complex financial concepts.

Finance Associate / Manager

Company: Gauntlet

Location: USA

Posted Sep 25, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics. They manage market risk, optimize growth, and ensure economic safety for protocols. They are looking for a Finance Associate or Manager to manage various projects that contribute to their business growth.

Senior Fullstack Engineer - PHP

Company: Updater

Location: USA

Posted Sep 25, 2024

The job posting is seeking a highly motivated and experienced Fullstack Engineer to join the MoveHQ division. The role involves developing and optimizing platform features, enhancing software quality and performance, leading technical implementations, and mentoring junior engineers. The ideal candidate has 5+ years of web software development experience, a proven track record, and expertise in PHP, JavaScript, and other backend languages.

Senior Contracts & Legal Manager

Company: Adaptavist

Location: USA

Posted Sep 25, 2024

The Adaptavist Group is a global company that offers flexible work arrangements, unlimited vacation, and a range of benefits. The company is looking for a Senior Contracts and Legal Manager to join their Commercial Operations team.

Senior Fullstack Engineer - Ruby & Python

Company: Updater

Location: USA

Posted Sep 25, 2024

The job posting is looking for a seasoned Fullstack Engineer with a strong background in Ruby and Python to join the MoveHQ division. The role involves enhancing the frontend and backend of the move management platform, leading development of new features, optimizing platform performance, and mentoring and developing talent.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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