Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Talent Acquisition Operations and Systems Analyst

Company: Tekion

Location: USA

Posted Nov 30, 2025

This role involves optimizing talent acquisition systems, ensuring data compliance, and offering competitive compensation and benefits. Ideal for a Senior Analyst with experience in ATS platforms.

Software Engineer - CDN Security

Company: Vercel

Location: USA

Posted Nov 30, 2025

Vercel is seeking a Software Engineer to join their CDN Security team. The role involves securing customer websites by identifying malicious traffic patterns, building a scalable firewall, and pushing the state of the art forward for web security. The position offers competitive compensation, inclusive healthcare, mentorship, flexible time off, and a WFH budget.

Senior Software Engineer - Data Infrastructure, Quora

Company: Quora

Location: USA

Posted Nov 30, 2025

Quora is a remote-first company with a mission to grow the world's collective intelligence. They have two platforms: Quora, a global knowledge sharing platform, and Poe, a platform for AI language models. The company values diversity, inclusivity, and collaboration, and is looking for a data infrastructure team member to design and scale data architectures, improve systems reliability, and promote correct data usage.

Principal Machine Learning Engineer - Unified Embeddings

Company: Reddit

Location: USA

Posted Nov 30, 2025

The Unified Embeddings team at Reddit focuses on building advanced multientity large scale embeddings to enhance recommendation systems. They are seeking a Principal Machine Learning Engineer to lead the design and architecture of GNN and transformers based multientity embedding generation, collaborating with cross-functional teams and contributing to product strategy.

Security Researcher - Trusted Computing and Cryptography

Company: OpenAI

Location: USA

Posted Nov 30, 2025

The Security team at OpenAI is responsible for protecting the company's technology, people, and products. They prioritize impact, enable researchers, prepare for future transformative technologies, and foster a robust security culture. The role involves mapping, characterizing, and prioritizing cross-layer vulnerabilities in advanced AI systems, driving offensive research, producing technical deliverables, and serving as the primary technical counterpart for external partners.

Engagement Associate

Company: Aleph

Location: USA

Posted Nov 30, 2025

Aleph is an AInative platform for Financial Planning and Analysis (FP&A) that centralizes financial data and automates reporting, variance analysis, and forecasting. The company was founded by experienced technical founders and has gained traction with customers like Webflow, Turo, and Notion. Aleph is hiring for a customer success role that combines data analytics expertise with customer-facing responsibilities.

Production Manager

Company: ElevenLabs

Location: USA

Posted Nov 30, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Production Manager to oversee language teams and ensure high-quality content creation.

Founding Data Engineer

Company: Elicit

Location: USA

Posted Nov 30, 2025

Elicit is an AI research assistant that helps professionals and decision makers with gathering evidence, reasoning through uncertainty, and increasing good reasoning. The company is hiring a data engineer to build a complete corpus of academic papers and clinical trials, integrate various document types, and broaden the tasks that can be completed in Elicit. The ideal candidate should have 5+ years of experience as a data engineer, strong proficiency in Python, experience with Spark, and strong SQL skills.

Staff Software Engineer - Applied AI

Company: Webflow

Location: USA

Posted Nov 30, 2025

Webflow is building an AI-native Digital Experience Platform to empower teams to design, launch, and optimize websites without barriers. They are seeking a Staff Software Engineer to join their Applied AI team to develop generative AI-powered features that enhance speed, creativity, and quality in website building and design. The role involves collaborating with product, engineering, and design teams to identify and implement AI solutions that improve the user experience.

Senior Engineering Manager - Unified Embeddings Platform

Company: Reddit

Location: USA

Posted Nov 30, 2025

This job description highlights a Senior Engineering Manager role at Reddit, focusing on leading the embeddings platform, collaborating with cross-functional teams, and offering comprehensive benefits including healthcare, equity, and flexible work arrangements.

Customer Support Incident Responder

Company: Mercury

Location: USA

Posted Nov 30, 2025

Mercury is a fintech company that provides a complete finance stack for startups and small businesses. They have grown to over 200,000 customers worldwide and prioritize customer experience, even in challenging situations. The company is looking for an Incident Responder to lead customer support during incidents, advocate for customers, and drive continuous improvement.

Global Pet Relocation Manager

Company: PetRelocation

Location: USA

Posted Nov 29, 2025

The job posting is for a Global Pet Relocation Manager position at PetRelocation, a company that has been helping pets move around the world since 2004. The role involves managing end-to-end pet relocations, building client relationships, and ensuring successful relocations. The company offers a competitive compensation package, including a base salary, performance-based raises, and a quarterly bonus. PetRelocation values diversity, work-life balance, and employee learning and development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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