Positive Customer Experience Jobs in Washington DC

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Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Product Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 24, 2025

Andworx is seeking an Information Assurance Analyst with extensive experience in the Federal Government. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Operations Research & Systems Analyst (ORSA) SME (Operations Research Analyst 5)- 4548

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 24, 2025

HII-TSD is seeking an Operations Research Systems Analyst (ORSA) Subject Matter Expert (SME) to support the Defense Intelligence Agency's (DIA) Centers and Offices at Bolling AFB, Washington, DC. The role involves providing strategic all-source analysis products and assessments across multiple disciplines, including regional stability, foreign military and security forces, insurgent organizations, counterterrorism, and counterintelligence. The SME ORSA analyst will design, develop, and apply various decision analytics, mathematical and statistical techniques, data mining, modeling and simulation, and other analytic methods to address operational and planning challenges. The role also includes performing ad hoc and recurring business analytic support, statistical analysis, process improvement analysis, and record keeping functions. Minimum qualifications include 15 years of relevant experience with a Bachelor's degree, or less years with higher degrees. A TS/SCI Clearance with CI/Poly is required.

Per Diem Urologist (Providence St. Peter Hospital)

Company: Providence

Location: Olympia, Washington

Posted Jan 24, 2025

Providence Medical Group is recruiting a board certified/board eligible Per Diem Urologist for temporary vacation coverage at Providence St. Peter Hospital in Olympia, Washington. The role involves providing urgent and emergent procedures. The hospital, listed as one of the top 5 Best Regional Hospitals in Washington for 2019, offers a respected family medicine residency program and has a Level III trauma center. Olympia, the location, is a southern tip of Puget Sound with abundant activities and a strong school system. Providence, the employer, is a nationally recognized healthcare organization with a mission to provide compassionate care to all, especially the poor and vulnerable.

Systems Engineer

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is seeking a Senior Systems Engineer for a mission-critical role in Arlington, VA. The ideal candidate will ensure the reliability, stability, and performance of AWS and Linux-based systems. Responsibilities include providing senior-level guidance for AWS-based solutions, designing and maintaining on-premises and cloud infrastructures, ensuring security compliance, collaborating with teams, and resolving complex system issues. Minimum qualifications include an active DoD Top Secret/SCI security clearance, a degree in a related technical field, 8570 IAT level II certification, and 35 years of experience with cloud computing environments like AWS.

F5 Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is looking for an F5 Network Engineer to lead the Core Transport Network Engineering team. The role involves providing expertise in network routing, switching, performance monitoring, and troubleshooting. The engineer will deploy, maintain, and monitor network hardware and services, collaborate with security teams, and evaluate new technologies. The ideal candidate should have an active DoD Top Secret clearance, a Bachelor's degree in computer science or a related field, 5+ years of IT experience, 3+ years in DoD DISA or JSP Network environments, and one or more of the following certifications: CCNA, CCNP, ACSA.

Associate Media Planner

Company: Media Cause

Location: Washington DC

Posted Jan 24, 2025

Media Cause is a mission-driven marketing and creative agency that supports nonprofits in growing and accelerating their impact. They take a people-first approach to developing creative, scalable growth strategies and targeted communications. The agency has 60+ full-time employees and offices in Boston, Washington DC, Atlanta, and San Francisco, with remote team members. Media Cause has won 19 creative and effectiveness awards and was honored by Inc Magazine for positive impact. The ideal candidate will support strategic media planning, assist in ad operations, optimize campaign buys, and utilize Google Analytics. They should have a strong interest in paid media planning, be eager to learn, collaborative, and have excellent communication skills. Media Cause offers a family-first work environment, robust benefits, and a commitment to diversity, equity, and inclusion.

Senior Software Engineer

Company: Sunwater Capital

Location: Washington DC

Posted Jan 24, 2025

AllSci, an innovative startup, is seeking a Senior Software Engineer to develop a state-of-the-art data-driven technology platform. The platform aims to revolutionize scientific knowledge creation and distribution. The candidate must have at least 4 years of professional web application development experience, proficiency in TypeScript and JavaScript, and knowledge of design patterns and programming paradigms. The role involves providing technical leadership, designing and maintaining efficient code, and collaborating with UI/UX and product teams. The ideal candidate should have experience with AWS, React, Tailwind CSS, NodeJS, ExpressJS, and Jira/SCRUM/AGILE methodologies.

Policy Analyst - ICAM

Company: CDW

Location: Washington DC

Posted Jan 24, 2025

CDW, a leading technology solutions provider, is seeking a detail-oriented Identity Policy Analyst with 4+ years of experience in ICAM policy development and analysis. The role involves policy development, compliance with federal standards, risk management, stakeholder collaboration, documentation, reporting, training, and awareness. The ideal candidate should have a Bachelor's degree in IT, Cybersecurity, or a related field, strong analytical skills, and excellent communication abilities. CDW offers a competitive salary range of $145,000 - $165,000 USD, along with comprehensive benefits and a positive work culture.

Software Developer - 37818

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 24, 2025

Enlighten, a HII company, is seeking a Software Developer with extensive experience in Analytic Software Development, preferably 8+ years. The role involves analyzing cloud infrastructure needs, working closely with engineering teams, and providing support for cloud-based infrastructure. Required skills include proficiency in various technologies such as Kafka, Spark, Flink, MapReduce, Hadoop, Elasticsearch, MongoDB, Solr, enterprise APIs, RESTful web services, Microservices architecture, OOP paradigms, AWS, Azure, Spring, Guava, Linux, Git, Nexus, Maven, and agile software lifecycle. The candidate should also have a proven ability to learn quickly, work independently and in a team, and potentially lead a team of software engineers. U.S. Citizenship is required, and the role involves on-site work 3-5 days a week, with potential for hybrid work in the future.

Software Engineering Manager, Product

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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