Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Health Plan Strategy & Transformation Manager

Company: ZS

Location: Washington DC

Posted Jan 24, 2025

ZS is a management consulting and technology firm that focuses on improving life and how we live it. They value their people and offer a collaborative work environment where individuals can drive impact by bringing a client-first mentality to each engagement. The company is committed to diversity, equity, and inclusion, and offers a comprehensive total rewards package. They are currently seeking a Health Plan Strategy & Transformation Manager with deep health plan sector knowledge, experience in driving commercial relationships, and strong leadership skills.

Malware Defense Analyst

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking a mid-level candidate with malware analysis and incident response experience for a role focused on cyber security threats. The role involves responding to real-time threats, conducting static, dynamic, and behavioral analysis of malicious software, and maintaining detailed documentation. The ideal candidate should have 3-5 years of experience in threat prevention disciplines, strong investigative mindset, and ability to drive process changes. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with Email Headers, detecting phishing threats, SIEM experience, and technical skills in maintaining a virtualized sandbox environment.

Senior UX Engineer

Company: ATPCO

Location: Washington DC

Posted Jan 24, 2025

ATPCO is seeking a Senior UX Engineer with 5+ years of frontend engineering experience. The role involves driving frontend development, delivering innovative prototypes, designing components for the inhouse design system, and mentoring junior engineers. The ideal candidate should be expert with JavaScript, TypeScript, HTML, CSS, and have experience with modern JavaScript frameworks. They should also understand human-computer interaction design and have strong debugging skills. The salary range is $110,350 - $150,000.

Travel Nurse RN - PCU - Progressive Care Unit - $2,025 per week

Company: Travel Nurses, Inc.

Location: Puyallup, Washington

Posted Jan 24, 2025

Travel Nurses, Inc. is recruiting a travel nurse RN for a 12-week assignment in Puyallup, Washington. The PCU/Tele RN position requires 1-2 years of recent experience and flexibility. TNI offers comprehensive benefits including day-one health coverage, 401(k), competitive salaries, bonuses, and 24/7 clinical support. The company is known for its detailed recruitment process and contract transparency, ensuring a stress-free onboarding experience.

Knowledge Manager

Company: Leidos

Location: Washington DC

Posted Jan 24, 2025

Leidos, a technology-enabled solutions provider, is seeking a Knowledge Manager for the Defense Combating Terrorism Office of an Intelligence agency. The role involves aligning processes and technology for information sharing, compiling reports on performance metrics, disseminating intelligence products, and demonstrating expertise in intelligence production. The ideal candidate should have an active Top SecretSCI TSSCI security clearance, a Bachelor's or Master's degree, and 8-12 years of Department of Defense or Intelligence Community Knowledge Management experience. Familiarity with Tableau is a plus. The pay range is $104,650 - $189,175.

Senior Knowledge Manager

Company: Leidos

Location: Washington DC

Posted Jan 24, 2025

Leidos, a technology-enabled solutions provider, is seeking a Senior Knowledge Manager for the Defense Combating Terrorism Office of an Intelligence agency. The role involves aligning processes and technology for information sharing, compiling reports on performance metrics, disseminating intelligence products, and demonstrating expertise in intelligence production. The ideal candidate should have an Active Top SecretSCI TSSCI security clearance, a Bachelor's degree with 17-20 years of DoD/IC Knowledge Management experience, or a Master's degree with 12-15 years of experience. Familiarity with Tableau is a plus. The pay range is $126,100 - $227,950.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering enhanced human-centric health care. The position involves managing patient care programs, ensuring patient safety, and maintaining regulatory requirements. The ideal candidate will lead with heart, displaying empathy and compassion, and motivate their team to drive growth and improve performance. The role requires an active pharmacy license, immunization certification, and no pending felony charges or convictions for criminal offenses involving controlled substances.

Lead AWS Cloud Engineer

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Jan 24, 2025

Gray Tier is seeking a Lead AWS Cloud Engineer with at least 5 years of hands-on experience in virtualized IT environments. The candidate should be proficient in infrastructure as code environments, automating patches and system configurations, and designing commercial cloud environments architectures. The role involves managing commercial cloud migration, automating continuous development and integration, and improving customer experience. The candidate must have a TSSCI, IAT Level II Baseline Certification, and be able to obtain Amazon and Ansible certifications within specified timeframes.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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