Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

IT Project Manager

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for an Information Technology (IT) Project Manager position in the Bureau of Global Public Affairs. The role involves overseeing and developing IT projects and functions, and creating tools to support digital communication of the organization's programs, policies, and activities. Key responsibilities include managing project lifecycle, collaborating with customers, conducting audits, and providing advisory services on technical infrastructure. Requirements include U.S. citizenship, ability to obtain a Secret security clearance, and passing E-Verify. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, problem-solving, and project management skills. At least one year of specialized experience at the GS-13 level is required. Veterans with a compensable service-connected disability of at least 10% are listed in the Highly Qualified category.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of relevant experience, preferably with the ServiceNow platform and ITAM product suite. The role involves developing and positioning product-specific solutions, aligning with Product Management and Engineering teams, and creating programs to train Solution Consultants and Sellers. The candidate will also contribute to ITAM solutions, assist in qualifying customer needs, and demonstrate solutions to prospects and existing customers. Up to 20% travel is required. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Commercial Real Estate Senior Lead Transaction Manager

Company: Wells Fargo

Location: Washington, DC

Posted Jan 24, 2025

Wells Fargo is seeking a CRE Lead Transaction Manager with 7+ years of Capital Markets Document Negotiation experience. The role involves strategic planning, problem-solving, and leadership. Key responsibilities include advising senior leadership, leading complex challenges, delivering long-term solutions, and managing legal agreements. The ideal candidate should have a strong understanding of lending products, loan lifecycles, and deal structures. They must be process-focused, able to prioritize tasks, and collaborate effectively with team members and senior management. A legal background is preferred. The salary range is $144,400 - $300,000.

Campus Executive Chef

Company: Sodexo

Location: Washington, DC

Posted Jan 24, 2025

Medical Science Liaison / Sr Medical Science Liaison, Neuropsychiatry (VA, WV, Washington D.C.)

Company: Biogen

Location: Washington, DC

Posted Jan 24, 2025

Biogen is seeking a (Senior) Medical Science Liaison to join US Medical Affairs, a strategic partner that aims to inform medical practice and improve patient outcomes. The role involves engaging with Key Medical Experts (KMEs) and healthcare professionals (HCPs) to increase their understanding of Biogen's therapies. The ideal candidate should have 2-5 years of experience as a Medical Science Liaison or similar role within the Pharmaceutical/Biotech industry, and possess an advanced scientific or clinical degree. They must be comfortable with technology, accountable, ethical, and able to travel at least 60% of the time. The base compensation range is $129,000 - $235,000, with additional benefits and incentive programs. Biogen values diversity and inclusion, fostering a culture where every employee feels empowered and inspired.

Per Diem Urologist (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Edmonds, Washington

Posted Jan 24, 2025

Providence Medical Group is recruiting a Per Diem Urologist for Edmonds, Washington. The role involves clinic visits, procedures, surgical cases, and on-call coverage at Swedish Edmonds Hospital. The position offers a friendly, collaborative environment and learning opportunities. Compensation ranges from $200.67 to $287.09 per hour. Edmonds, a suburb of Seattle, is known for its local art scene, good schools, and easy access to outdoor activities and Seattle's culture.

25-1040: UI/UX Lead

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 24, 2025

Navitas, a leading digital transformation company since 2006, is seeking a highly experienced UI/UX Lead with a strong background in enterprise application development and design. The ideal candidate will lead UX design for large-scale, high-performance applications, collaborate with cross-functional teams, and ensure designs align with project and enterprise goals. The role requires a deep understanding of UX principles, extensive hands-on experience, and a Bachelor's degree in a related field. Secret Level Clearance or higher is required.

General Manager 4 - Food

Company: Sodexo

Location: Washington, DC

Posted Jan 24, 2025

Sodexo is offering a General Manager 4 - Food position at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves overseeing daily dining operations, ensuring high-quality food service, implementing Sodexo systems, and driving employee engagement. The ideal candidate should have 5+ years of culinary production and dining services management experience, preferably in senior living or country club settings. Sodexo provides a competitive compensation package and comprehensive benefits, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

Event Coordinator

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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