Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Medical Billing

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Travel CT Technologist - $2,361 per week

Company: AHS Staffing

Location: Anacortes, Washington

Posted Jan 24, 2025

AHS Staffing is recruiting for a 13-week travel CT Technologist position in Anacortes, Washington. The job involves working 36 hours per week, 12-hour night shifts, and there's potential for extension. AHS Staffing is known for its personalized, transparent, and rewarding experience, offering benefits like comprehensive medical coverage, 401(k) matching, and weekly pay. They prioritize aligning assignments with professionals' goals and provide dedicated recruiter support.

Financial Analyst

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

HireStrategy is looking for a Financial Analyst in the Washington D.C. area. The role involves establishing new metrics, budgets, forecasts, and reports. Key responsibilities include facilitating the annual P&L budgeting process, conducting variance analysis, identifying KPIs, and supporting sales teams with analytics. Preferred qualifications include a Bachelor's degree in Finance or Accounting, 1-3+ years of finance experience, proficiency in MS Office, and strong communication skills.

Billing Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Hirestrategy's elite client is seeking a junior to mid-level Accounts Receivable / Billing Specialist. The ideal candidate should have high volume corp-to-corp billing experience and excellent client facing negotiation skills. Medical billing experience is not preferred. The role involves maintaining payment security, processing payments, auditing billing information, and developing professional expertise. Minimum of 2 years of related experience and a Bachelor's Degree in Accounting or Business Administration are required.

Travel Nurse RN - PCU - Progressive Care Unit - $2,140 per week

Company: TotalMed Staffing

Location: Puyallup, Washington

Posted Jan 24, 2025

TotalMed Staffing is currently seeking a travel nurse RN for a 13-week assignment in Puyallup, Washington. The position is for a Progressive Care Unit (PCU) and involves 12-hour night shifts, 36 hours per week. TotalMed, a top-tier travel nursing agency, offers a comprehensive benefits package including weekly pay, guaranteed hours, continuing education, retirement plans, sick pay, wellness programs, referral bonuses, and various medical, dental, and vision benefits. The agency's mission is to improve patient care by placing highly-skilled healthcare professionals in facilities across the country.

Federal - Data Science Practitioner

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services, located in McLean or Chantilly, VA, is seeking a professional with client facing experience in the Federal Government, big data analysis, and Python skills. The role involves managing, architecting, and analyzing big data to build data-driven insights and high-impact data models. The successful candidate will also create a value chain to address data acquisition and evaluation challenges, examine data from multiple sources, and contribute to assets offerings and thought leadership. Accenture Federal Services is committed to diversity, inclusion, and equal employment opportunities, and requires US citizenship for this role.

Marketing Communications Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A creative nonprofit association in downtown DC is hiring a Marketing Communications Specialist. The role involves creating content for various channels, strategizing messaging for campaigns, and managing multiple projects. The ideal candidate should have 2-5+ years of relevant experience, a degree in Marketing or Communications, and proficiency in Microsoft Office and Adobe Creative Suite.

Travel Nurse RN - Med Surg / Telemetry - $2,279 per week

Company: Fusion Medical Staffing-Nursing

Location: Tacoma, Washington

Posted Jan 24, 2025

Fusion Medical Staffing is seeking a travel nurse RN for a 13-week Med Surg / Telemetry position in Tacoma, Washington. The job offers competitive pay, comprehensive benefits, and a supportive clinical team. Fusion Medical Staffing emphasizes making a positive impact, providing opportunities for personal and professional growth, and fostering a traveler-first mentality. The role involves patient care, medication administration, and collaboration with health team members. Required skills include critical thinking, service excellence, and good interpersonal communication.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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