Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Accountant (Peoplesoft)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Content Marketing Associate

Company: Brivo

Location: Washington DC

Posted Jan 24, 2025

Brivo is looking for a creative and driven Content Marketing Associate to join their team. The role involves creating engaging content across various digital channels, supporting marketing campaign strategies, and managing social media presence. The ideal candidate should have a Bachelor's degree in Marketing Communications or equivalent experience, 3+ years of content creation and digital marketing experience, and strong storytelling skills. They should be proficient in managing social media platforms and have excellent communication and writing abilities. The position offers a total compensation package ranging from $75000 to $95000.

Engineer III, Data Engineering

Company: Samsung Electronics America

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for a role that involves designing and developing scalable data stores and frameworks with sub-second query latency on highly multidimensional data. The role requires providing engineering solutions for large scale data flows, building real-time streaming pipelines, and delivering products with top-notch quality in a fast-paced environment. The ideal candidate should have a Master's degree in a relevant field or a Bachelor's degree with extensive experience, along with proficiency in Apache Spark, SQL, AWS Glue/Lambda, and AWS as an infrastructure service. The company, Samsung, values diversity and inclusivity, and is committed to providing equal employment opportunities.

International Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Addison Group is seeking an International Recruiter for their Washington, DC team. The ideal candidate should be innovative, passionate, and proactive. Key responsibilities include participating in the recruitment cycle, improving process efficiency, developing international contacts, and maintaining confidentiality. Qualifications include a Bachelor's degree, 4+ years of recruiting experience, 2+ years of international recruiting, and proficiency in Word, Excel, and applicant tracking systems.

IT Project Manager

Company: Trimble

Location: Fort Washington, PA

Posted Jan 24, 2025

Transporeon, a Trimble Company, is seeking a Software Engineering professional with Java coding skills and XML configuration experience. The ideal candidate should have at least two years of IT experience, preferably in logistics, transportation, or freight. They should be able to create project plans, design workshops, and understand customer needs. The role involves solution design, project planning, coordinating technical teams, and ensuring smooth transitions post-go-live. Transporeon values diversity and inclusiveness, offering competitive compensation and benefits. The company is an equal opportunity employer, committed to providing reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

Federal - Full Stack Developer

Company: Accenture

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services is seeking a Full Stack Developer for a remote position. The role involves developing and supporting containerized microservices within a Kubernetes cluster, Java development of microservices, creative problem solving, and mentoring team members. The ideal candidate should have a BS Degree, minimum 9 years of prior relevant experience, and strong development experience with Java Spring based microservices, Angular, REST API's, SQL and noSQL databases, Containerization (Docker), Container Orchestration (Kubernetes), and JUnit. Bonus points for exposure to Skaffold, AWS, Linux, scripting, CI/CD automation, and automated unit and integration testing.

Entry Level Finance/Accounting Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The company is looking for entry-level or recent graduates with a degree in finance, accounting, or business. The role involves data entry, Excel spreadsheet management, customer service, ad-hoc reporting, and assistance in the month-end closing process. The company offers a great culture with opportunities for growth. Qualifications include a BS/BA in a relevant field, 0-2 years of experience, proficiency in Microsoft Office, ability to work independently and collaboratively, excellent communication skills, and analytical ability.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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