Positive Customer Experience Jobs in Washington DC

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Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa

Location: Washington, DC

Posted Jan 23, 2025

Visa, a global leader in payments and technology, is seeking a Director for Visa Consulting and Analytics (VCA) in the Everyday Spend and Ecommerce/Marketplace segments. The role involves leading consulting engagements, driving strategic growth, and enhancing client profitability. The Director will manage key client relationships, develop merchant solutions, and contribute to VCA thought leadership. Essential functions include proactive engagement with Visa teams, leading consulting initiatives, and developing frameworks for addressing client challenges. The ideal candidate should have extensive experience in management consulting, strategy, analytics, or marketing, with a strong focus on impacting ROI. Excellent communication, storytelling, and presentation skills are required, along with a technology mindset and understanding of banking operations or payment schemes.

Maintenance Technician

Company: KETTLER

Location: Washington, DC

Posted Jan 23, 2025

Assistant Compliance Counsel

Company: Crowell & Moring

Location: Washington DC

Posted Jan 23, 2025

Crowell & Moring LLP, an international law firm, is seeking an Assistant Compliance Counsel. The role involves providing legal advice on compliance matters, administering the firm's Compliance Program, and collaborating with attorneys and staff to address regulatory requirements. Key responsibilities include developing and monitoring the Compliance Program, conducting legal research, assessing existing policies, drafting trainings, assisting in audits, and staying updated on compliance best practices. The ideal candidate should have excellent communication skills, analytical abilities, and legal experience in major regulatory schemes. A Juris Doctor and a minimum of three years of legal experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

Principal Consultant, Offensive Security, Proactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 23, 2025

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation and disrupting traditional methods, seeking innovators who share their vision of a safer, more secure world. The Principal Consultant on the Offensive Security team is responsible for assessing and enhancing clients' security posture, conducting vulnerability scans, penetration testing, and threat hunting. The role requires 6+ years of experience in risk assessment, penetration testing, and understanding of various security tools and methodologies. The company values ongoing learning, individual development, and fostering an inclusive environment. They offer competitive compensation, comprehensive benefits, and opportunities for professional growth and external presence.

Senior Devops Engineer

Company: Easy Dynamics

Location: Washington DC

Posted Jan 23, 2025

Easy Dynamics is a fast-paced, innovative organization that values its people and strives for excellence. They offer cutting-edge solutions in the ever-changing IT landscape, with a focus on zero trust architecture, cloud delivery, and security automation. The company culture is collaborative and connection-oriented, with a growth mindset that encourages everyone to contribute. The role involves providing software development, continuous integration, and systems documentation support, as well as assisting with cloud-based infrastructure services and Red Hat/CentOS systems administration. The ideal candidate should have extensive experience with AWS IaaS, EKS, Docker, Jenkins, and other DevOps tools, along with expertise in FedRamp IaaS/SaaS.

Help Desk Support Analyst

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Help Desk Support Analyst to join their team supporting the US Army PEO Soldier Project Manager Soldier Medical Devices PM SMD at Ft Detrick MD. The role involves managing desktop computer functionality, providing hardware and software services, and working as part of Tier 1 and 2 service teams. The company values innovation, quality, and compliance, and offers competitive compensation and benefits. The ideal candidate should be a US citizen with an active DoD security clearance, IAT Level II or higher certification, and 12 years of service desk experience.

Soccer Operations Coordinator, D.C. United Summer Camps: 2024-3415

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 23, 2025

D.C. United Summer Camps is seeking a Soccer Operations Coordinator to lead on-field activities. The role involves managing equipment, overseeing field setup, and supporting coaches. The coordinator will ensure the physical, social, and emotional safety of campers and staff. They will also represent the D.C. United brand professionally. The job offers a competitive hourly wage, complimentary D.C. United game tickets, and potential awards. The ideal candidate has 3+ years of soccer experience, a deep understanding of the sport, and experience working with children.

Application Support Lead - Data Loss Prevention

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking an experienced Application Manager with a strong background in Systems Engineering, Deployment, and DLP. The role involves managing daily activities, delegating tasks, supervising work processes, and providing leadership to team members. Key responsibilities include solving complex technical issues, communicating results to senior management, and ensuring enterprise service level agreements are met. The ideal candidate should have a deep understanding of large networks, systems, and security principles, with proficiency in Windows and Linux server support. Strong analytical skills, problem-solving abilities, and effective communication skills are essential. The role offers a competitive salary range of $90,900.00 - $157,900.00 annualized, with discretionary incentive eligibility and benefits.

Application Security Engineer

Company: Easy Dynamics

Location: Washington DC

Posted Jan 23, 2025

Easy Dynamics is a fast-paced, growing organization that values its people and strives for excellence. They offer cutting-edge innovation and steady guidance in the ever-changing IT landscape. The company culture is one of connection and collaboration, with a focus on Agile methodology. They are seeking an application security expert to provide support for the agency's digital assets, including the Bureau's public-facing website and internal software tools. The role involves working closely with various teams to ensure compliance, secure baseline development, and the use of best practices in an AWS FISMA moderate environment. The ideal candidate should have experience with application security tools, vulnerability scanning, and integrating security testing in automated continuous delivery pipelines. They should also have expertise in a modern web development stack, open-source solutions, and FedRamp IaaS/SaaS. The role includes collaborating with software development teams, mentoring stakeholders on secure software development, and assisting in the development of various documentation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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