Positive Customer Experience Jobs in Washington DC

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Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Custodial Services Worker

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

LifeRay Platform Implementation Specialist

Company: BridgePhase

Location: Washington DC

Posted Jan 23, 2025

BridgePhase is seeking a LifeRay Platform Implementation Specialist to join their team, supporting the Department of Homeland Security. The ideal candidate will have advanced knowledge of Liferay DXP architecture and internals, with 7+ years of experience implementing enterprise-level content management or digital experience platforms. The role involves architecting and leading complex Liferay DXP implementations, designing custom workflows, content structures, and dynamic page templates, and providing technical oversight for performance optimization, security hardening, and scalability improvements. The company values integrity, honesty, respect, and fosters collective success, with a focus on innovation and positive disruption.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Billing/Program Control Specialist

Company: BryceTech

Location: Washington DC

Posted Jan 23, 2025

BryceTech, an Equal Opportunity Employer, is seeking an experienced BillingProgram Control Specialist. The role involves managing accounts receivable, generating monthly AR invoices, supporting month-end close procedures, communicating with clients and management, and processing subcontractor vendor invoices. Qualifications include a BS in Accounting and 5+ years of relevant billing and program control experience, with Unanet Financials experience required. BryceTech offers competitive benefits including a comprehensive health plan, 401k with company match, and educational reimbursement.

Accounts Payable Manager

Company: BryceTech

Location: Washington DC

Posted Jan 23, 2025

BryceTech, an Equal Opportunity Employer, is seeking an experienced Accounts Payable Manager for the MDV location. The role involves managing the entire accounts payable process, including accurate data entry, timely payments, cash management, vendor payment management, direct communication with clients and management, credit card reconciliation, and expense report processing. The ideal candidate should have a BS in Accounting and 7+ years of relevant experience, with experience in Unanet Financials being a plus. BryceTech offers competitive benefits, including a comprehensive health plan, 401k with company match, and an educational reimbursement program.

General Manager 2 - Environmental Services / Custodial

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo Senior Living is seeking a General Manager 2 for Environmental Services at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves managing housekeeping and custodial teams, driving client satisfaction, and supporting a diverse workforce. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have previous director-level experience in senior living or healthcare, strong financial acumen, and excellent leadership skills.

SW Developer - Mid Level (K2)

Company: MAXISIQ

Location: Washington DC

Posted Jan 23, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a highly motivated Software Developer for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with familiarity with various scripts, programming languages, and operating systems.

Technical Account Manager

Company: Everbridge

Location: Washington, DC

Posted Jan 23, 2025

Everbridge, a rapidly growing US company, is seeking an experienced Technical Account Manager (TAM) to support large clients internationally. The TAM will represent Everbridge as a member of the client's business continuity team, providing project management, technical consultancy, system design, configuration support, and training. The role involves ensuring positive customer experiences, establishing governance models, conducting stakeholder meetings, and developing product education programs. The TAM will also serve as a customer advocate within Everbridge, troubleshoot issues, and provide Critical Event Management support. The estimated salary ranges from $118,000 - $140,000, with comprehensive benefits.

Process Flow Specialist

Company: Crown Cork & Seal USA

Location: Fort Washington, PA

Posted Jan 23, 2025

Crown, a global Fortune 500 packaging manufacturer, is seeking a Graphics Process Flow Specialist for an immediate opening in Ambler, Pennsylvania. The role involves developing, implementing, and supporting Esko Webcenter and Automation Engine, managing cross-functional relationships, and providing user support in graphic application related issues. The ideal candidate should have 3-5 years of experience with Esko Webcenter, advanced computer skills, and strong team-playing abilities.

Data Engineer with TS/SCI Poly clearance - Washington, D.C.

Company: Deloitte

Location: Washington, DC

Posted Jan 23, 2025

Deloitte's Government and Public Services (GPS) practice is seeking a data scientist to join their high-performing team. The candidate will work on cutting-edge analytics for national security missions, building and maintaining the data ecosystem. They will collaborate on a groundbreaking analytics platform, apply advanced machine learning techniques to extract actionable intelligence, and provide technical mentorship. The role requires a Bachelor's degree, 2+ years of experience in data systems, and active TS/SCI with poly security clearance. Preferred qualifications include a Master's degree, Python Analytics, and familiarity with Spark and clustering techniques.

Corporate Finance and Contract Administrator

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Corporate Finance and Contract Administrator for their team in McLean, VA. The role involves comprehensive contract administration, staff accountant support, and financial management duties. The company values innovation, quality, and compliance, and offers a competitive compensation and benefits package. They prioritize work-life balance and employee growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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