Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Endpoint Device Management Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Cyber Crime Threat Evaluation Manager

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a Cyber Crime Threat Evaluation Manager for a competitive salary range of USD 152,200.00 - 220,000.00 per year. The role involves identifying and assessing cyber threats, analyzing trends, and developing strategies to mitigate cyber attacks. Key responsibilities include threat identification and analysis, risk assessment, collaboration and reporting, and security strategy development. The ideal candidate should have a Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, and 7+ years of experience in cyber fraud, cyber crime analysis, threat intelligence, or cyber threat evaluation. Strong understanding of cyber crime tactics, techniques, and procedures (TTPs), proficiency in cybersecurity tools, and excellent communication skills are required. Preferred qualifications include experience with law enforcement or legal investigations of cyber crime, and experience in fraud and/or Global Financial Crimes.

Application Systems Analyst

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is hiring an Application Systems Analyst with AWS certifications and 10+ years of Systems Analysis experience. The role involves advanced problem resolution, expert troubleshooting, and coordination with DOT IT Shared Services. The analyst will also be responsible for updating the DOT Drupal Environment, integrating with third-party tools, and implementing Acquia hosting environments.

Phlebotomist Float

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Contracts Director

Company: SpaceX

Location: Washington, DC

Posted Jan 23, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is seeking a Contracts Director. The role involves contract administration, compliance, and negotiation across U.S. Government and commercial contracts. The ideal candidate will have a Bachelor's degree, 10+ years of government contract administration experience, and knowledge of Government contracts, FAR, DFAR, and NFS. Preferred skills include DoD and/or NASA contract administration experience, RFP analysis, and excellent communication skills. The position offers a competitive salary range of $190,000 - $230,000 per year, along with comprehensive benefits and potential for long-term incentives.

Task Manager

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is recruiting a Task Manager for a program supporting USDOT in Washington DC. The role offers remote capabilities and requires an active Secret clearance. Qualifications include a degree in Business Administration, Project Management, Computer Science, or a related field, a PMP certification, and 10+ years of Task Management experience. Duties involve managing helpdesk support, coordinating with DOT FederalContractor teams, overseeing tasks, tracking progress, preparing project management plans, and reporting. The role also includes participation in risk mitigation, creation of project matrices and registers, assistance with security solutions, and interfacing with business owners and DOT ITSS.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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