Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Security Software Engineer (Starshield)

Company: SpaceX

Location: Washington, DC

Posted Jan 22, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. The company's Starlink technology is being leveraged for Starshield, a security software designed for government use, focusing on earth observation, communications, and hosted payloads. SpaceX is seeking a Security Software Engineer to design and build security infrastructure for Starshield, including cryptographic services and security-critical services. The ideal candidate will have a track record in shipping reliable software, broad understanding of Internet security, and skills in software engineering, applied cryptography, network security, operating system security, secure/authenticated boot, incident response, and vulnerability research.

LIHTC Chief Operating Officer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a LIHTC Chief Operating Officer to lead customer network development and support activities. The role involves overseeing operational activities, planning strategic priorities, and collaborating with executives and staff managers. Key responsibilities include supporting partner relationships, providing direction to the LIHTC team, managing employees, and ensuring compliance with policies. The ideal candidate will have 8 years of relevant experience in the multifamily business, including LIHTC experience, strong leadership skills, and experience in project management and operations improvement.

Sanctions Compliance Officer

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is seeking a Sanctions Compliance Officer to support its global program for a leading social media and fintech company. The role involves assessing the effectiveness of existing policies, developing recommendations for improvement, providing guidance and training, collaborating with various teams, staying updated with regulatory changes, conducting periodic reviews, and managing projects. The ideal candidate should have a relevant degree, at least 3 years of experience in fintech, understanding of sanctions regulations, analytical skills, and proficiency in SQL and Python. Meta offers a competitive salary, bonus, equity, and benefits.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Model Validator - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Model Validator - Lead Associate with 4 years of relevant experience in validating or developing models. The role involves leading teams on modeling projects, developing validation strategies, assessing model quality and risk, and communicating technical subject matter clearly. The successful candidate will also coach and mentor team members, applying quantitative methods to improve business performance. Fannie Mae offers a flexible work environment, opportunities for career growth, and a comprehensive benefits package.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CCSS FLSO Team Member

Company: RTX

Location: Washington, DC

Posted Jan 23, 2025

AEGIS Proposal Governance Lead

Company: Leidos

Location: Washington, DC

Posted Jan 22, 2025

Leidos is looking for a Proposal Governance Lead for the AEGIS Program. The role involves managing high volume IDIQ contract proposals to NASA, ensuring timely and compliant submissions. Key responsibilities include designing efficient proposal operations, tracking development status, and providing surge support. The ideal candidate should have a BA/BS plus 8 years of relevant experience or a master's degree with 6 years of experience, along with proposal writing or management experience. Strong time management, English language skills, and attention to detail are required. Familiarity with FAR based acquisition requirements and NASA customer support is preferred.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages