Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington Township, MI and Surrounding areas

Company: JPMorgan Chase

Location: Washington, MI

Posted Jan 22, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management rather than portfolio management. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and a commitment to goals-based planning. Required qualifications include a valid Series 7 and Series 66 (63/65) license, and a valid Life, Health and Long Term Care Insurance license. Preferred qualifications include CFP® certification and a Bachelor's degree. The company offers a competitive total rewards package, including commission-based pay, discretionary incentive compensation, and a range of benefits.

Risk and Compliance Analyst

Company: Google

Location: Washington, DC

Posted Jan 22, 2025

The Platform Risk team at Google is seeking a candidate with extensive experience in compliance, risk management, and project management. The ideal candidate should have a Bachelor's degree or equivalent practical experience, along with 7 years in compliance, risk management, investigation, auditing, legal, or consulting. Additionally, 3 years of experience in program/project management and Risk Management Compliance and Risk Assessments is required. Preferred qualifications include experience in organizing data, managing complex projects, and technical risk management. The role involves designing and implementing a systemic risk program, supporting program management for risk assessments, and leading execution and scaling of risk assessments across global products and functions. The US base salary range for this full-time position is $126,000-$187,000 + bonus + equity + benefits.

Exchange Administrator

Company: Skyepoint Decisions

Location: Washington, DC

Posted Jan 22, 2025

Sr Director, GTM Strategy & Planning - MLF

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Sr Director, GTM Strategy & Planning - MLF role at Thomson Reuters involves supporting subsegment leadership and operations, driving the creation and measurement of OKRs, facilitating leadership meetings, and leading internal communications and C-Level reporting. The role requires strategic thinking, analytical skills, and strong financial acumen. The ideal candidate should have GTM experience, customer centricity, and leadership skills. Thomson Reuters offers a comprehensive benefits package including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Senior Account Manager, Enterprise

Company: FiscalNote

Location: Washington, DC

Posted Jan 22, 2025

Private Client Banker - McPherson Square - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 22, 2025

Chase is seeking a Private Client Banker for Branch Banking. The role involves managing a select group of affluent clients' banking relationships, providing tailored financial advice, and generating growth in their balances. The ideal candidate should have 1+ year of Branch Banking experience, a proven track record in client acquisition, and strong communication skills. They must adhere to banking policies and regulations, including Dodd Frank/Truth in Lending Act. The position offers a competitive total rewards package, comprehensive benefits, and opportunities for career growth in a diverse and inclusive environment.

Climate Graphics Reporter

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Beauty Sales Consultant

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a sales-oriented Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch client service, being a brand expert, and driving sales through personalized advice and product knowledge. The ideal candidate should be passionate about beauty, have strong interpersonal skills, and be comfortable with multi-tasking. Benefits include exposure to the latest beauty products, gratis samples, and a competitive pay range. The role requires physical abilities to support customer service and beauty consulting, including standing, moving, stooping, kneeling, and manual dexterity.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages