Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Grants Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Accounts Payable Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

The client is looking for an Accounts Payable Specialist for a 3-6 month contract role, potentially permanent. The role involves processing and paying vendor invoices, maintaining records, and assisting with month-end closing. The ideal candidate should have 3 years of Accounts Payable experience, proficiency in Excel, and experience with Microsoft Dynamics or Great Plains. The position offers a team-oriented environment with opportunities for learning new processes.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Senior Counsel - Public Affairs

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 22, 2025

Conflicts Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 22, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Program Manager II, Compliance, Regulatory Audits

Company: Google

Location: Washington, DC

Posted Jan 22, 2025

Google is seeking a Program Manager with a Bachelor's degree and 2 years of experience in program or project management, compliance, information security, IT audit, or risk management. The role involves leading complex, multi-disciplinary projects, managing project schedules, identifying risks, and communicating with cross-functional partners. The manager will work on information security compliance programs and audits, and collaborate with various teams including Legal, Compliance, Investigation, Communications, and Engineering. The US base salary range is $117,000-$172,000 + bonus + equity + benefits. Responsibilities include designing program communication plans, determining program lifecycle metrics, maintaining project trackers, executing change management, and building trusted relationships with stakeholders.

Customer Service Associate (Client Management)

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean, Virginia. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. The position requires strong customer service skills and the ability to work with clients facing difficult situations.

Social Media Coordinator

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is currently recruiting for a Social Media Coordinator position in Washington, DC. The role involves managing day-to-day social media communications across various platforms, collaborating with team members to create and edit content, meeting publishing deadlines, monitoring social media activity, and tracking performance. The ideal candidate should have a BA/BS degree, preferably in a relevant communications field, along with 1-3 years of experience. Key skills include strong communication abilities, multitasking in a fast-paced environment, project management, proficiency in social media platforms, familiarity with a news/journalistic environment, and proficiency in Microsoft Office.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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