Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Agentic AI - Student Position-Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM's research lab in Israel is seeking exceptional students to contribute to cutting-edge AI research, focusing on LLM-based agentic workflows and code-based solutions. The role offers hands-on experience with AI platforms and collaboration in global teams, requiring strong programming skills and a passion for generative AI.

Apptio FinOps Consultant - IBM UK

Company: IBM

Location: London, GB

Posted Dec 17, 2025

The role involves guiding customers through cloud spending management using IBM Apptio tools, requiring expertise in FinOps and cloud platforms. The position offers growth opportunities and a collaborative environment with benefits like health insurance and parental leave.

Cross HW BPS-P IBM CAA

Company: IBM

Location: Praha, CZ

Posted Dec 17, 2025

IBM's Global Sales role emphasizes collaboration, innovation, and career growth, with responsibilities focused on partner success and revenue growth in Central Asia and Azerbaijan.

Senior Software Developer Lead - Post Si Validation Tools Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text highlights the India Systems Development Lab's contributions to technology innovation and its focus on advanced development models. It outlines job responsibilities requiring expertise in software development, firmware, and system verification, emphasizing leadership and technical skills.

IT Project Manager & Scrum Master

Company: IBM

Location: Aarhus, DK

Posted Dec 17, 2025

IBM seeks an IT Project Leader/Scrum Master to drive innovation and deliver tech solutions. The role involves managing projects, collaborating with teams, and ensuring client satisfaction. Benefits include professional growth, training, and a supportive work environment.

Digital Asset Senior Product Manager

Company: IBM

Location: Boeblingen, DE

Posted Dec 17, 2025

This job description seeks a visionary Digital Asset Senior Product Manager to lead strategy and innovation in digital finance, focusing on self-custody, stablecoins, and tokenization. The role emphasizes global impact, cross-functional collaboration, and industry leadership, requiring expertise in blockchain protocols and enterprise solutions.

Data Scientist - Advanced Analytics - IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

This text describes a job role requiring advanced data analysis skills, proficiency in programming languages like Python, and expertise in tools such as Pandas and Matplotlib. It emphasizes a master's degree, bilingual abilities, and experience with AI and agile methodologies.

Data Engineer - Data Platforms - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

The text describes a job role at IBM Consulting involving technical expertise in Python, PySpark, Pandas, and SQL/ETL tools. It outlines responsibilities, educational requirements, and preferred technical experience for positions in client innovation centers and delivery centers.

Senior Consultant - SAP S/4HANA SCM MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, expertise in SAP technologies, and professional growth. It outlines role responsibilities, required education, and technical skills needed for the position.

Infrastructure Specialist-System Administration

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI solutions. It highlights technical expertise, client impact, and professional development while outlining role responsibilities and required skills.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Jakarta, ID

Posted Dec 17, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, technical expertise in cloud platforms, and DevOps tools. It highlights opportunities to drive innovation and impact through scalable application development and strategic partnerships.

Process Associate Order Management - Health Care (Voice)

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This role involves collaborating with clients on digital transformation projects, focusing on order management and customer support. It requires a bachelor's degree, healthcare experience, and strong communication skills in a supportive, growth-oriented environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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