Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Brand Designer

Company: Webflow

Location: Argentina

Posted Dec 12, 2025

Webflow is seeking a Senior Brand Designer to shape and scale their brand across campaigns, events, and experiences. The role emphasizes brand design excellence, collaboration with cross-functional teams, and creating scalable visual systems. The company highlights innovation, creativity, and benefits like equity, flexible work, and comprehensive health coverage.

Senior Software Engineer - DevX Code Infrastructure

Company: Reddit

Location: USA

Posted Dec 12, 2025

This job description outlines a senior engineer role focused on improving developer workflows through tooling and infrastructure. Responsibilities include designing scalable systems, enhancing code review processes, and integrating new technologies. The role requires experience with CI/CD tools, Kubernetes, and cloud platforms, along with benefits like healthcare, equity, and flexible work arrangements.

Site Engineer

Company: Vercel

Location: USA

Posted Dec 12, 2025

This role involves driving user growth through scalable web experiences, collaborating with cross-functional teams, and offering competitive compensation, remote options, and an inclusive work environment.

Senior Manager Analytics Engineering

Company: Typeform

Location: USA

Posted Dec 12, 2025

Typeform seeks a Manager or Senior Manager of Analytics Engineering to lead a team, shape data strategies, and drive growth through scalable solutions. The role offers transparency in compensation and opportunities to impact the company's data infrastructure.

Credentialing Manager

Company: Alma

Location: USA

Posted Dec 12, 2025

This job description outlines a Credentialing Manager role focused on healthcare compliance, audit readiness, and process improvement. It highlights key responsibilities like NCQA standard implementation, RCM efficiency, and cross-functional leadership. The position requires 6+ years of experience in credentialing with expertise in delegated functions and regulatory compliance. The company offers competitive compensation and comprehensive benefits including remote work flexibility, health insurance, and wellness stipends.

Director of Performance Marketing

Company: MrBeast

Location: USA

Posted Dec 12, 2025

This job description outlines a leadership role in performance marketing with focus on growth strategy, media management, and cross-functional collaboration. The position requires expertise in paid media, analytics, and agency management, with success measured by scalable campaigns, efficient budget optimization, and revenue growth. Qualifications emphasize experience in ecommerce, data-driven decision making, and team alignment.

New Business Account Executive

Company: GitLab

Location: France

Posted Dec 12, 2025

This role involves driving net-new customer acquisition and expanding GitLab's market presence through strategic sales efforts, requiring expertise in B2B SaaS sales and collaboration with cross-functional teams.

Senior Product Manager - Brand Ads & Safety

Company: Reddit

Location: USA

Posted Dec 12, 2025

Reddit seeks a Product Manager to drive brand safety and innovation in ads, offering competitive pay, equity, and comprehensive benefits. The role involves shaping future advertising solutions with cross-functional teams and aligning with business growth goals.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: Spain

Posted Dec 12, 2025

This job posting highlights a remote position based in Spain for a Platform InfraSec squad role focused on security automation and decision-making for Grafana Cloud. The role involves collaborating with engineers, working on distributed systems, and contributing to security reviews. It emphasizes growth opportunities, technical expertise in cloud security, and benefits like competitive compensation and RSUs. The company values collaboration, learning, and shared outcomes.

E-commerce Product Manager

Company: MrBeast

Location: USA

Posted Dec 12, 2025

The Ecommerce Product Manager role focuses on optimizing Shopify storefronts, enhancing conversion rates, and ensuring brand consistency through cross-functional collaboration and data-driven strategies.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: Sweden

Posted Dec 12, 2025

This job description outlines a remote position in Sweden for a Platform InfraSec role focusing on security automation and tools. The role emphasizes collaboration, growth opportunities, and technical expertise in areas like CSP, Kubernetes, and Terraform. The company highlights shared ownership through RSUs and a supportive team environment.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: USA

Posted Dec 12, 2025

This remote role involves managing VoC programs, collaborating with cross-functional teams, and leveraging AI tools. It offers growth opportunities in Product or RampD roles with competitive compensation and RSUs.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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