Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Portfolio Scrum Master

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 12, 2025

This role offers impactful work in modernizing insurance tech at Liberty Mutual, emphasizing innovation, employee growth, and an inclusive culture with competitive benefits.

Analytics Engineer (L4) - Ads

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix seeks an Analytics Engineer to design metrics and dashboards for their Ads business, offering competitive compensation and comprehensive benefits in a diverse, inclusive culture.

Director Regional Sales - MED

Company: GitLab

Location: Europe

Posted Dec 12, 2025

This job description outlines a leadership role focused on expanding GitLabs presence in the MED region through strategic sales growth, team development, and cross-functional collaboration. It emphasizes structured processes, market expansion, and building relationships with key accounts.

Human Resources Business Partner

Company: Fortive

Location: USA

Posted Dec 12, 2025

The text describes HR talent management responsibilities including problem-solving, performance management, workforce planning, and manager capability development. It outlines required skills in organizational design, employee relations, and project management, along with experience requirements and technical proficiencies like Oracle HCM systems.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: UK

Posted Dec 12, 2025

This remote UK role involves automation and security for Grafana Cloud, requiring collaboration and expertise in Kubernetes, IAM, and cloud security. Growth opportunities and competitive compensation are highlighted, with emphasis on teamwork, learning, and shared ownership in the company's success.

Senior Test Engineer (L5) - Games Platform Quality

Company: Netflix

Location: USA

Posted Dec 12, 2025

This text describes Netflix's Games Platform team mission, a Senior Test Engineer role with technical requirements and responsibilities, and details about compensation and benefits. It balances professional information with neutral organizational details.

Chief of Staff CPG

Company: Levo Naturals

Location: USA

Posted Dec 12, 2025

This job description outlines a Chief of Staff role requiring strategic leadership, operational expertise, and organizational excellence. It emphasizes key qualities like business acumen, resilience, and influence while detailing responsibilities spanning executive support, project management, and cross-functional collaboration. The compensation package includes competitive salary, bonuses, benefits, and equity opportunities.

Instructor Partnerships Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is a rapidly growing edtech company offering high-impact professional courses with strong engagement metrics and a mission to reinvent postsecondary education. The role of Instructor Partnerships Manager involves acquiring and guiding creators, with competitive compensation and a collaborative remote culture.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: Germany

Posted Dec 12, 2025

This remote position in Germany involves working on security automation and infrastructure for Grafana Cloud. Responsibilities include collaborating with teams, ensuring secure practices, and contributing to security reviews. The role offers growth opportunities and competitive compensation with RSUs.

Human Resources Business Partner

Company: Fortive

Location: USA

Posted Dec 12, 2025

The text describes a job requiring expertise in talent management, leadership, and problem-solving with experience in HR functions, organizational design, and data-driven decision-making.

Practitioner Education Representative I

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 12, 2025

This job posting outlines a remote position for a Practitioner Education Representative at American Specialty Health, requiring outreach, compliance, and customer service responsibilities. The role involves educating practitioners, conducting surveys, and maintaining compliance with regulatory standards. Qualifications include a high school diploma, customer service experience, and proficiency in MS Office. The company emphasizes equal opportunity employment and provides remote work guidelines with specific technical requirements.

Financial Crimes Compliance Modeling & Analytics Manager

Company: Mercury

Location: USA

Posted Dec 12, 2025

Mercury focuses on building a secure finance stack for startups, emphasizing compliance and AML efforts. They seek a Modeling and Analytics Manager with expertise in FCC and data analytics, offering competitive salaries and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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