Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Package Consultant-SAP HANA SCM TM

Company: IBM

Location: Kolkata, IN

Posted Dec 12, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth through strategic projects and skill development. It highlights the role's impact on clients and the importance of technical expertise in SAP and TM integration.

Full Stack Application Developer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

IBM CIC offers a supportive work environment with opportunities for career growth, extensive training, flexible working arrangements, and a culture of innovation. The role emphasizes technical expertise in cloud development and collaboration with clients to drive impactful solutions.

Content Manager

Company: Netwrix

Location: Remote

Posted Dec 12, 2025

This job posting seeks a Content Manager with skills in content production, SEO, and collaboration tools. The role emphasizes editorial workflows, AI integration, and cross-departmental coordination. The company highlights values like customer focus, transparency, and innovation, along with benefits like health insurance, career growth opportunities, and a collaborative work environment.

Data Engineer-Data Modeling

Company: IBM

Location: NO City, BR

Posted Dec 12, 2025

The text describes a role at IBM Consulting focused on data pipelines, innovation, and collaboration with clients. It emphasizes career growth, technical expertise, and contributions to digital transformation using advanced technologies.

Clinical Network Recruiter I (Entry level)

Company: American Specialty Health Incorporated

Location: Remote

Posted Dec 12, 2025

This job posting describes a remote Clinical Network Recruiter position requiring outbound sales calls, remote work setup, and specific qualifications. It outlines responsibilities, qualifications, core competencies, and physical requirements for the role.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth through impactful work with industry-leading technologies.

Privacy Assurance Program Analyst

Company: TrustArc

Location: United States

Posted Dec 12, 2025

This job posting outlines a Privacy Assurance Program Analyst role with responsibilities involving regulatory research, program development, and compliance documentation. It highlights benefits like remote work, competitive compensation, and a commitment to diversity, while emphasizing required skills in privacy regulations and analytical capabilities.

Salesforce Developer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights opportunities to contribute to IBM's global impact through innovative Salesforce development, agile methodologies, and career growth. It emphasizes collaboration, technical expertise, and professional development in a dynamic environment.

Senior Scrum Master

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

The text highlights IBM's innovative approach to solving customer challenges through AI-powered cloud-native solutions. It emphasizes collaboration, growth opportunities, and a dynamic work environment. The role of a Scrum Master is described with focus on Agile practices, team facilitation, and project management using tools like JIRA and Salesforce.

Frontend Engineer Editor Team

Company: ThriveCart

Location: Remote

Posted Dec 12, 2025

ThriveCart is a leading no-code sales platform for digital creators, offering tools to boost revenue and scale businesses. They seek a tech-savvy developer with cloud experience and entrepreneurial spirit for a collaborative role.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for impactful work through strategic partnerships and technology platforms. It outlines role responsibilities, required education, and technical expertise for an Automation Testing Practitioner position.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This role involves working with clients on cloud and AI projects, requiring Java expertise and collaboration in a global environment with strategic partner ecosystems.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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