Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Package Consultant-SAP FIN PS-Capital Accounting

Company: IBM

Location: Ahmedabad, IN

Posted Dec 12, 2025

This job description outlines a role at IBM Consulting involving SAP FI PS implementation, project leadership, testing, and technical expertise requirements. It details responsibilities, educational qualifications, and preferred experience in SAP configuration and system solutions.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic partnerships. It outlines responsibilities including software development, stakeholder collaboration, and continuous learning, along with required qualifications and technical skills.

Senior Consultant SAP RTR GL

Company: IBM

Location: No City, US

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, configuring SAP systems, ensuring financial accuracy, and working within robust technology platforms to deliver innovative solutions.

Project Manager Finance

Company: IBM

Location: Bedford, CA

Posted Dec 12, 2025

This job posting outlines responsibilities related to project financial management, including budgeting, forecasting, and reporting. It specifies required and preferred qualifications such as education, security clearance, and technical skills. The text emphasizes collaboration between hiring managers and recruiters while detailing experience and proficiency requirements.

Consultor SAP FI ACM (Advanced Credit Management)

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a career opportunity in IBM Consulting, focusing on implementing SAP solutions and working with clients globally. It highlights collaboration, innovation, and expertise in credit management, emphasizing career growth and technical skills development.

Integration Architect-Hybrid Integration

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This job description outlines a role as an Application Security Consultant at IBM, focusing on software development cycles, security compliance, and risk management. The position requires technical expertise in SaaS applications, security baselines, and incident response planning.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 12, 2025

This text describes a career in IBM Consulting emphasizing longterm client relationships, collaboration with industry visionaries, and opportunities for career growth. It outlines key responsibilities involving cybersecurity platforms like XSOAR, XDR, and XSIAM, along with required technical expertise in areas such as automation, network analysis, and cloud security.

Talent Acquisition - Selection Specialist (Fixed Term)-ELH

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights IBM's recruitment role as a Recruiting Selection Specialist, emphasizing opportunities to lead in technology, solve complex problems, and contribute to innovative projects. It outlines responsibilities, required skills, and a positive work environment with growth potential.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This job description outlines a role requiring technical expertise in SAP and related technologies, with responsibilities including backup/recovery, system monitoring, and project support. It specifies educational qualifications and experience in areas like SAP upgrades, HANA migration, and database management.

Business Value Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

The text describes a professional role requiring collaboration with cross-functional teams, development of value propositions, ROI analysis, and expertise in IBM solutions. It outlines responsibilities involving coaching sales teams, creating business cases, and maintaining industry knowledge, along with educational and certification requirements.

Support Technician SAP LE-SHP

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, career growth opportunities, and contributions to client success through innovation and technology adoption.

AI Engineer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 12, 2025

This internship offers professional growth, mentorship, and hands-on AI project experience at IBM, enhancing skills and career prospects.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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