Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Procurement Sourcing Professional - Brasil

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 11, 2025

The text describes a job opening for a Strategic Sourcing Professional in Latin America, outlining responsibilities such as developing procurement strategies, managing supplier relationships, and collaborating with cross-functional teams. It specifies required qualifications including language proficiency, educational background, and experience in procurement processes.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and impactful work. Responsibilities include software development, problem-solving, and Agile learning, with requirements for technical expertise in Microsoft technologies and BPM tools.

Microwave Design Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 11, 2025

IBM is seeking a quantum design engineer to develop advanced microwave circuits for quantum computing systems, requiring expertise in RF filter design, EM modeling tools, and superconducting circuits. The role emphasizes collaboration with multidisciplinary teams and proficiency in tools like Ansys HFSS and Keysight ADS.

Technical Support Professional

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This job posting describes a remote support engineer role requiring Linux storage and Kubernetes expertise, with responsibilities including customer support, troubleshooting, and collaboration. It outlines educational requirements, technical skills, and preferred experience in specific technologies.

Software Developer Intern 2026 (6 - 9 months)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Ireland is seeking innovative developers to shape the future of AI and cloud technology through impactful projects. The role offers collaboration with industry leaders, endless growth opportunities, and a dynamic environment for career advancement. Applicants will contribute to cutting-edge solutions while fostering creativity and technical excellence in a global tech ecosystem.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 11, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration with open-source projects and career growth. The role involves developing features for DataStax AI PaaS, integrating technologies like OpenSearch and Cassandra, and contributing to community-driven projects.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise in SAP CPI, configuration management, communication skills, and flexibility across time zones. It specifies educational qualifications and experience in software development, testing, and data migration activities.

Business Development Executive - Oracle

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description outlines a Business Development Leader role at IBM, focusing on identifying business opportunities, collaborating with Oracle, and driving revenue growth through strategic initiatives. The position requires skills in sales, technology, and relationship management, with travel involved.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and opportunities for skill development. It outlines requirements for experience in SAP FICO implementations and emphasizes the impact of the role on client success.

2026 Intern – UI/UX Design

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This internship offers a unique opportunity to work at IBM's Marketing Communications team, focusing on UIUX design for the IBM.com platform. The role involves collaborative projects, mentorship, and exposure to hybrid cloud and AI innovations. Candidates must be available for specific dates and have relevant design skills.

Application Developer-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 11, 2025

This text describes a consulting role at IBM focusing on client collaboration, technical innovation, and expertise in hybrid cloud and AI solutions. It outlines responsibilities involving mobile solution design, automation, and agile development, along with required and preferred technical skills in Ansible, scripting, and cloud technologies.

Thermal Lab Tech Apprentice

Company: IBM

Location: HOPEWELL JUNCTION, US

Posted Dec 11, 2025

The text describes an IBM apprenticeship program offering hands-on experience, mentorship, and career growth opportunities. It emphasizes learning, innovation, and professional development through structured training and collaboration with experienced engineers.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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